吕梁营运经理
营运经理是负责监督和管理企业内部运营活动的高级管理人员。他们负责确保企业的日常运转顺利，包括生产、物流、采购、仓储、物流等方面的管理。营运经理需要和各部门紧密合作，确保生产效率和质量达到预定目标。他们负责制定和执行生产计划，优化生产流程，控制成本，并解决生产中的问题。营运经理也需要关注供应链管理，确保物资的准时交付和库存的有效管理。此外，他们还要监督员工的绩效，进行团队管理和领导，以实现企业的整体运营目标。总之，营运经理需要在各个方面展现出卓越的管理能力和领导才能。
薪酬概览
平均月薪
¥8200
中位数 ¥6500 ｜ 区间 ¥6700 - ¥9700
数据来源：样本数量过少，仅供参考；更新时间：2026年7月13日
月薪分布
66.7% 人群薪酬落在 0-8k
三大影响薪酬的核心维度
影响薪资的核心维度1：工作年限
影响薪资的核心维度2：学历背景
市场需求
11月新增岗位
24
对比上月：岗位新增18
数据由各大平台公开数据统计分析而来，仅供参考。
岗位需求趋势
不同经验岗位需求情况
| 工作年限 | 月度新增职位数 | 职位占比数 |
|---|---|---|
| 1-3年 | 6 | 25% |
| 3-5年 | 6 | 25% |
| 5-10年 | 12 | 50% |
热招职位
1、负责具体执行车物案件查勘定损工作；
2、负责重大、疑难、争议案件的上报并提出处理建议，对有需要复勘的车物损案件进行复勘；
3、负责损余物资回收相关工作；
4、负责所处理案件单证收集工作；
5、负责所处理案件的未决跟踪及清理工作；
6、负责领导交办的其他事项。
The Role
We are seeking a highly skilled and experienced Operation Manager to join the Operations Team for the International Hotel Business. The successful candidate will work closely with the regional leaders to define and implement operational innovations, business intelligence solutions, and projects to locate and solve complex problems and drive operational excellence for the hotel business. This role requires strong strategic thinking, data sensitivity, business acumen, and exceptional planning & resource allocation mindset.
Responsibilities
1.Work closely with the leadership team to identify and develop strategic initiatives/key business decisions to improve business performance.
2.Organize internal and external data, perform in-depth data analysis, transform sophisticated data into pragmatic and usable insights on business challenges, trends and growth opportunities.
3.Data, tools and operations support to the global business development team on KPI metrics, business objectives, and different projects.
4.Ensure constant communication and collaboration with cross-functional stakeholders to optimize process and improve operational efficiencies.
5.Consolidate and allocate resources properly, prioritize operational team's daily task, monitor results and track progress.
6.Track and manage the projects progress, audit critical metrics, and collaborate with relevant regional team to optimize the business development approach.
7.Manage ad-hoc projects as main contact person, develop comprehensive project plans, timelines, track and drive the progress to enhance business results.
8.Other operational support as assigned.
Requirements
1.Bachelor’s degree/Master’s degree
2.Fluency in English
3.5+ years of expertise in operations, business intelligence or analysis experience required
4.Strategic thinking and planning, effective at breaking down complex problems
5.Proven track record of successfully managing large-scale projects and leading cross-functional teams.
6.Excellent communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders.
7.Strong business knowledge on travel industry is preferred
8.Very proactive and strong sense of ownership
9.Very strong analytical and problem-solving skills
10.Creative and Innovative, be able to drive and manage change
Develop and optimize full lifecycle subsidy strategies and business targets based on local market needs, ensuring effective implementation across regions.Maintain close communication with regional teams to ensure strategy and information alignment; provide support for local execution and problem resolution.Build and refine data monitoring systems; track key operational and subsidy metrics in real time; analyze performance and drive optimization. Collaborate with relevant headquarters departments to implement subsidy tools/models; manage and allocate subsidy budgets to support business objectives.Stay up-to-date on industry and market trends; regularly conduct benchmarking analyses; drive innovation and upgrades in subsidy systems.
任职资格
Bachelor’s degree or above; 5+ years of experience in subsidy strategy or refined operations in internet, e-commerce platforms; international business experience preferred.Proficient in data monitoring and analysis, with the ability to evaluate and optimize strategies across multiple markets.Excellent English communication skills for effective collaboration with international teams.Strong project management and cross-functional collaboration abilities; results-oriented and highly self-driven.Innovative mindset and keen industry awareness, with the ability to continually improve and upgrade subsidy systems.
Responsibilities
· Strategy implementation
- Implement Trip.com strategy of “Great quality and Globalization” in EN/JP/KR/EU/SEA service team.
- Continuously improve customer experience by translating local customer voice into actions
· Service Operation and Management
- Based on deep understanding of Trip.com product and service, ensure to provide great service to customers with successful achievement of targeted KPI goals and on-time delivery
- Work out clear and practical operation plan (annual, quarterly, monthly etc.) for service team with KPI management policy and methodology
- Develop effective workflow and channels with establishing and optimizing standard procedures and processes
- Continuously seek to improve service performance by driving all kinds of improvement projects in service team
- Ensure all necessary reports are true reflection of operation and available for regular business review; able to identify issues and opportunities for improvement by correct analysis and interpretation
- Conduct regular meetings effectively to discuss and address operation issues with stakeholders
- Manage and supervise BPO teams in different locations, ensure clear delivery of project scope and objectives, and KPI targets are met
- Work closely with WFM team and HR team on work force plan and new hire training resources
· Financial performance:
- Responsible for team budget design, design and review cost reports on a monthly basis, and identify rooms for better managing cost.
· Team building and development
- Establish motivational mechanisms to maintain high team morale and drive a high level of performance
- Provide service team leads with sufficient support and guidance, including supervising, coaching, performance review etc.
- Develop and implement employee development plan and retention plan
· Team Coordination
- Work closely with internal partners from all supporting functions to ensure sufficient resources for service team, such as Global Operations, Total Quality Management, Service Procedure, Service Project, HR, Culture & Admin
- Coordinate with local partners for effective support, including Admin & IT, HR
- Work with BPO vendors on service delivery, regular business review and communication
岗位职责
· 战略实施
在英/日/韩/欧/东南亚服务团队中，落实携程“高品质与全球化”的战略方针。将本地客户的反馈转化为实际行动，持续提升客户体验。· 服务运营与管理
基于对携程产品与服务的深刻理解，确保为客户提供优质服务，成功达成既定的KPI目标并按时交付。运用KPI管理政策与方法论，为服务团队制定清晰且切实可行的运营计划（年度、季度、月度等）。通过建立和优化标准作业流程与渠道，开发高效的 workflow 及协作通路。通过在服务团队内推动各类改进项目，持续寻求提升服务绩效的机会。确保所有必要报告真实反映运营状况，并可供定期业务回顾使用；能够通过准确的分析与解读，识别问题及改进机会。高效组织定期会议，与相关方讨论并解决运营问题。管理和监督不同地点的BPO（业务流程外包）团队，确保项目范围与目标清晰传达，并达成KPI指标。与WFM（劳动力管理）团队及人力资源团队紧密合作，制定人力规划及新员工培训资源方案。· 财务绩效
负责团队预算设计，按月制定并审核成本报告，识别成本优化空间。· 团队建设与人才发展
建立激励机制，维持高昂的团队士气，驱动高绩效表现。为服务团队主管提供充分的支持与指导，包括监督、辅导、绩效评估等。制定并实施员工发展计划及人才保留计划。· 团队协作
与各支持部门的内部伙伴（如全球运营、全面质量管理、服务流程、服务项目、人力资源、企业文化与行政等）紧密合作，确保服务团队获得充足资源。与本地伙伴（如行政与IT、人力资源）协调，获取有效支持。与BPO供应商就服务交付、定期业务回顾及沟通进行协作。
Qualifications
Skills
- Full-Time Bachelor degree or above
- Solid knowledge of contact center management tools including call monitoring skills, coaching, workforce management, etc.
- Knowledge of employee recognition and reward practices
- Strong conflict and problem-solving skills
- Proven ability to effectively lead management team members
- Ability to clearly communicate at all levels
- Ability to perform duties with global vision and local insight
- Demonstrated as integrity, accountability, professionalism
- Fluent English skills both verbal and written
- COPC, PMP, 6sigma experience is preferred
- Fluent English communication skills, proficiency in service language (either JP, KR, EU, SEA etc.) is plus
Experience
- Proven record of success in customer service team management
- Minimum of 10 years of contact center management experience
任职要求
技能
全日制本科及以上学历。扎实的客服中心管理工具知识，包括通话监控技能、辅导、劳动力管理等。了解员工认可与激励奖励实践。具备较强的冲突处理与问题解决能力。具备有效领导管理团队成员的能力证明。能够在不同层级间进行清晰沟通。具备全球视野与本地洞察力相结合的工作能力。展现出正直诚信、责任感与专业精神。流利的英语书面与口头表达能力。拥有COPC、PMP、六西格玛经验者优先。英语沟通流利，同时精通服务地区语言（如日语、韩语、欧洲语言、东南亚语言等）者优先。经验
具备客户服务团队管理的成功履历。至少10年客服中心管理经验。
1.海外区域商业化lead-to-cash全过程管理与监控，对LTC漏斗的关键环节进行数据分析与指标管控，牵引经营结果；
2.从业务角度分析并梳理海外区域运营数据，定期输出与指导，复盘与提炼改进措施；
3.跨团队协作拉通主导，通过协作规则与流程的优化等，建立高效协作模式与提高合作粘性；
4.负责海外区域重点项目落地推动支撑，加速收入转化，预测偏离度提升与主导管理；
5.根据部门管理要求和业务发展需要，提升整体经营管理的能力和效率。
1.分析投资业绩：负责跟踪并分析跨一二级市场的投资组合业绩以及价值变动，评估整体资金效率与回报；
2.跟踪投后数据：对被投企业的财务和运营数据进行跟踪，识别潜在风险点，从财务视角提出管理建议；
3.建立和迭代管理报告体系：建立并持续优化基于管理层视角的财务分析框架，定期出具高质量的分析报告，为管理决策提供数据支撑；
4.跨部门协同支持：与投资团队、财法部门密切配合，深度了解业务痛点，不断发掘财务分析在投资全流程中的应用场景和优化点。
1. 本科及以上学历，机器人、自动化、计算机、电子/机械、工业工程、数据科学等相关专业优先；
2. 3 年及以上数据采集/数据运营/实验运营/机器人测试运营相关经验；有人形机器人/自动驾驶/具身智能数据经验加分；
3. 熟悉多模态数据形态与流程：视频/深度/点云/IMU/关节状态/力矩/音频等；理解数据同步、标定、采样频率、时间戳等概念；
4. 具备强项目管理能力：排期、风险识别、跨团队协作推进、问题闭环（能把事推进并落地）；
5. 数据敏感度强：能用指标驱动质量改进；会做数据统计分析与报表（Excel/Sheets/SQL/脚本均可）；
6. 具备良好的现场运营能力：流程意识强、能处理突发、能带队执行与培训；
7. 责任心强、沟通清晰，能在不确定需求下快速对齐目标并产出可执行方案；
加分项
- 熟悉 teleop/示教/回放采集体系，了解常见控制链路与延迟/抖动问题；
- 有数据闭环经验：难例挖掘、主动采样、分布监控、评测集构建；
- 了解标注体系/数据治理（schema、本体、版本管理、数据追溯）；
- 有供应商管理、众包/外包团队管理经验；
- 能写自动化脚本（Python/Go/JS 任一）推动质检/流程自动化；
1、本科及以上学历，3年以上互联网运营/数字营销相关经验，有汽车行业或海外经验者优先；
2、熟悉SEO策略，熟悉海外广告平台，具备数据驱动的运营能力；
3、具备优秀的跨部门、跨文化沟通协调能力；
4、英语听说读写流利，可作为工作语言，并接受海外出差。
1. 本科及以上，环境工程、供应链管理、工商管理、法学、能源与可持续发展等相关专业优先。
工作经验;
2.5 年及以上供应链 ESG / 可持续采购 / 供应商合规 / 碳管理经验，有制造业 / 外贸 / 科技行业经验优先;
3. 熟悉 ESG 标准与法规：RBA、SA8000、BSCI、ISO 14064/14067、GRI、CBAM、冲突矿产、UNGP 等;
4.具备供应商审核、碳盘查、LCA、验厂、数据治理与项目管理能力;
5.有第三方审核、客户 ESG 对接、海外合规项目经验优先.