抚顺运营负责人

岗位内容：
配合审计经理做大型企业年报审计、收购项目尽职调查和审计。
任职要求：
1. 大学本科及以上学历考试，取得经济、财务、技术等相关专业学士或硕士学位，或者通过同等学力认定的人员；
2. 具有审计工作经验，及参加注册会计师考试过科者优先考虑；
3 熟练操作办公软件及常用的审计软件工具，能够胜任工作需要；
4.有团队合作精神，能适应出差工作。

辽宁九州亿方税务师事务所有限责任公司

1. 全盘项目运营管理
· 全面负责该白色家电客户仓库的日常运营，涵盖备件裸件（入库、上下架、包装）及产成品（存储、拣货、出库发运）全流程，确保订单准时交付率、库存准确率、作业效率等核心KPI达标。
· 统筹管理12000平米库区布局，优化存储位、通道及作业动线，提升库容利用率。

2. 双系统协同操作与管控
· 监督团队熟练使用客户生产系统完成备件的上下架及包装作业，确保系统数据与实物一致，并配合客户进行批次追溯、序列号管理。
· 主导WMS系统的产成品出入库、库存盘点、效期管理等操作，定期核对两套系统间数据一致性，处理异常差异。

3. 团队建设与激励
· 带领60人的运营团队，制定合理的排班计划、岗位职责分工及绩效考核方案。
· 更新标准化作业流程（SOP）和培训体系，提升团队专业技能（尤其系统操作能力）与执行力，营造安全、高效、积极的工作氛围。

4. 客户沟通与需求响应
· 作为项目运营第一责任人，与客户的生产计划、物流、质量等部门保持高频沟通，及时响应紧急订单、变更需求及异常事件。
· 定期向客户汇报运营数据、质量表现及改善计划，持续提升客户满意度。

5. 数据分析与运营改善
· 每月/每季度输出运营分析报告，重点分析库存准确率、订单准时率、人均效率、差错率、成本构成等指标。
· 基于数据诊断问题，推动运营改善（如拣货路径优化、包装耗材管理、流程再造、自动化工具引入等），实现降本增效。

6. 安全与质量管理
· 落实仓库安全管理制度，确保零重大安全事故。

顺丰控股股份有限公司

交通/运输

1、建联品牌真实车主，挖掘并培育潜在KOC，建立KOC的分类、分级、分层标准，体系化；

2、按照车型及品牌的用户需求，引导用户结合真实用车场景输出正向口碑，并针对用户口碑内容进行深度培训；

3、深度培养品牌头部用户资产，树立车型典型用户形象，多平台多渠道输出具备明显人设的优质内容，实现内容种草。

长城汽车股份有限公司

汽车

Role Purpose岗位设置目的
Design and implement a new CN Hub Operation mode to support IMC intercompany supply and 3P supply through SCPT.
创建并运行一个新的CN Hub运营中心，以支持IMC及第三方供应商通过SCPT作为供应中心的供应模式。
Accountabilities岗位职责
• Lead the CN Hub Operations Centers to ensure efficient and responsive operations whilst leveraging the full benefit of hubbing.
领导CN Hub运营中心，充分利用枢纽优势，确保高效和快速的运营。
• Identify and prioritize process harmonization and automation opportunities in Intercompany transactions working closely with the cross-functional teams.
与跨职能团队密切合作，识别并优先考虑公司内部交易的流程协调和自动化机会。
• Ensure aligned, compliant, and service driven hub order management process execution across the CN Hub Operations Centers, both inhouse and 3rd Party operated.
确保订单管理中心以协调、合规，服务为先的方式执行，支持到自有产品和第三方供应的有效运作。
• Drive the development, implementation and improvement of Intercompany rules/policies whilst ensuring alignment of these principles cross-functionally.
推动公司内部规章制度的发展、实施和完善，同时确保这些原则在跨职能上的一致性。
• Develop people capability and organizational requirements to meet current and future anticipated business needs.
培养员工能力，开发组织需求，以期达到现在及未来的业务发展需求。
• Maintain a cross-regional and cross-functional network with stakeholders across Supply, Finance, Legal & Tax.
维护与供应商、财务、法律和税务部门的利益相关者，跨区域、跨职能的网络链接。
• Ensure that all imports and exports are in full compliance with CN Hub concept.
确保所有的进口和出口完全符合CN Hub原则。

中国中化控股有限责任公司

1、负责核心业务线的整体运营规划，通过用户分层、活动营销等手段，提升业务GMV指标；
2、深入洞察用户需求，独立策划并统筹各类线上/线下营销活动、大促及日常营销IP；
3、精细化数据分析，通过核算投入产出比（ROI），控制运营成本、优化定价或补贴策略。

中国平安保险（集团）股份有限公司

金融

1、店铺从0-1的搭建；结合品牌定位及运营策略制定负责渠道店铺的运营节奏和策略，进行相应的运营规划，对销售产出和各类KPI负责。

2、统筹店铺运营，包括不限于活动策划、运营、推广策划，制定策略方案并跟进落地。

3、数据监控与分析：​​每日监控核心运营数据（流量、转化率、客单价、销售额等），制作日常运营报表。定期分析竞争对手的店铺动态、价格策略和营销活动，提出优化建议。

4、团队管理：客服、售后、仓储、物流等团队管理。

德力西集团有限公司

机械/制造

The Role
We are seeking a highly skilled and experienced Operation Manager to join the Operations Team for the International Hotel Business. The successful candidate will work closely with the regional leaders to define and implement operational innovations, business intelligence solutions, and projects to locate and solve complex problems and drive operational excellence for the hotel business. This role requires strong strategic thinking, data sensitivity, business acumen, and exceptional planning & resource allocation mindset.
Responsibilities

1.Work closely with the leadership team to identify and develop strategic initiatives/key business decisions to improve business performance.

2.Organize internal and external data, perform in-depth data analysis, transform sophisticated data into pragmatic and usable insights on business challenges, trends and growth opportunities.

3.Data, tools and operations support to the global business development team on KPI metrics, business objectives, and different projects.

4.Ensure constant communication and collaboration with cross-functional stakeholders to optimize process and improve operational efficiencies.

5.Consolidate and allocate resources properly, prioritize operational team's daily task, monitor results and track progress.

6.Track and manage the projects progress, audit critical metrics, and collaborate with relevant regional team to optimize the business development approach.

7.Manage ad-hoc projects as main contact person, develop comprehensive project plans, timelines, track and drive the progress to enhance business results.

8.Other operational support as assigned.
Requirements

1.Bachelor’s degree/Master’s degree

2.Fluency in English

3.5+ years of expertise in operations, business intelligence or analysis experience required

4.Strategic thinking and planning, effective at breaking down complex problems

5.Proven track record of successfully managing large-scale projects and leading cross-functional teams.

6.Excellent communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders.

7.Strong business knowledge on travel industry is preferred

8.Very proactive and strong sense of ownership

9.Very strong analytical and problem-solving skills

10.Creative and Innovative, be able to drive and manage change

上海携程商务有限公司

互联网

Develop and optimize full lifecycle subsidy strategies and business targets based on local market needs, ensuring effective implementation across regions.Maintain close communication with regional teams to ensure strategy and information alignment; provide support for local execution and problem resolution.Build and refine data monitoring systems; track key operational and subsidy metrics in real time; analyze performance and drive optimization. Collaborate with relevant headquarters departments to implement subsidy tools/models; manage and allocate subsidy budgets to support business objectives.Stay up-to-date on industry and market trends; regularly conduct benchmarking analyses; drive innovation and upgrades in subsidy systems.
任职资格
Bachelor’s degree or above; 5+ years of experience in subsidy strategy or refined operations in internet, e-commerce platforms; international business experience preferred.Proficient in data monitoring and analysis, with the ability to evaluate and optimize strategies across multiple markets.Excellent English communication skills for effective collaboration with international teams.Strong project management and cross-functional collaboration abilities; results-oriented and highly self-driven.Innovative mindset and keen industry awareness, with the ability to continually improve and upgrade subsidy systems.

上海携程商务有限公司

互联网

Responsibilities
· Strategy implementation
- Implement Trip.com strategy of “Great quality and Globalization” in EN/JP/KR/EU/SEA service team.
- Continuously improve customer experience by translating local customer voice into actions
· Service Operation and Management
- Based on deep understanding of Trip.com product and service, ensure to provide great service to customers with successful achievement of targeted KPI goals and on-time delivery
- Work out clear and practical operation plan (annual, quarterly, monthly etc.) for service team with KPI management policy and methodology
- Develop effective workflow and channels with establishing and optimizing standard procedures and processes
- Continuously seek to improve service performance by driving all kinds of improvement projects in service team
- Ensure all necessary reports are true reflection of operation and available for regular business review; able to identify issues and opportunities for improvement by correct analysis and interpretation
- Conduct regular meetings effectively to discuss and address operation issues with stakeholders
- Manage and supervise BPO teams in different locations, ensure clear delivery of project scope and objectives, and KPI targets are met
- Work closely with WFM team and HR team on work force plan and new hire training resources
· Financial performance:
- Responsible for team budget design, design and review cost reports on a monthly basis, and identify rooms for better managing cost.
· Team building and development
- Establish motivational mechanisms to maintain high team morale and drive a high level of performance
- Provide service team leads with sufficient support and guidance, including supervising, coaching, performance review etc.
- Develop and implement employee development plan and retention plan
· Team Coordination
- Work closely with internal partners from all supporting functions to ensure sufficient resources for service team, such as Global Operations, Total Quality Management, Service Procedure, Service Project, HR, Culture & Admin
- Coordinate with local partners for effective support, including Admin & IT, HR
- Work with BPO vendors on service delivery, regular business review and communication
岗位职责
· 战略实施
在英/日/韩/欧/东南亚服务团队中，落实携程“高品质与全球化”的战略方针。将本地客户的反馈转化为实际行动，持续提升客户体验。· 服务运营与管理
基于对携程产品与服务的深刻理解，确保为客户提供优质服务，成功达成既定的KPI目标并按时交付。运用KPI管理政策与方法论，为服务团队制定清晰且切实可行的运营计划（年度、季度、月度等）。通过建立和优化标准作业流程与渠道，开发高效的 workflow 及协作通路。通过在服务团队内推动各类改进项目，持续寻求提升服务绩效的机会。确保所有必要报告真实反映运营状况，并可供定期业务回顾使用；能够通过准确的分析与解读，识别问题及改进机会。高效组织定期会议，与相关方讨论并解决运营问题。管理和监督不同地点的BPO（业务流程外包）团队，确保项目范围与目标清晰传达，并达成KPI指标。与WFM（劳动力管理）团队及人力资源团队紧密合作，制定人力规划及新员工培训资源方案。· 财务绩效
负责团队预算设计，按月制定并审核成本报告，识别成本优化空间。· 团队建设与人才发展
建立激励机制，维持高昂的团队士气，驱动高绩效表现。为服务团队主管提供充分的支持与指导，包括监督、辅导、绩效评估等。制定并实施员工发展计划及人才保留计划。· 团队协作
与各支持部门的内部伙伴（如全球运营、全面质量管理、服务流程、服务项目、人力资源、企业文化与行政等）紧密合作，确保服务团队获得充足资源。与本地伙伴（如行政与IT、人力资源）协调，获取有效支持。与BPO供应商就服务交付、定期业务回顾及沟通进行协作。
Qualifications
Skills
- Full-Time Bachelor degree or above
- Solid knowledge of contact center management tools including call monitoring skills, coaching, workforce management, etc.
- Knowledge of employee recognition and reward practices
- Strong conflict and problem-solving skills
- Proven ability to effectively lead management team members
- Ability to clearly communicate at all levels
- Ability to perform duties with global vision and local insight
- Demonstrated as integrity, accountability, professionalism
- Fluent English skills both verbal and written
- COPC, PMP, 6sigma experience is preferred
- Fluent English communication skills, proficiency in service language (either JP, KR, EU, SEA etc.) is plus
Experience
- Proven record of success in customer service team management
- Minimum of 10 years of contact center management experience
任职要求
技能
全日制本科及以上学历。扎实的客服中心管理工具知识，包括通话监控技能、辅导、劳动力管理等。了解员工认可与激励奖励实践。具备较强的冲突处理与问题解决能力。具备有效领导管理团队成员的能力证明。能够在不同层级间进行清晰沟通。具备全球视野与本地洞察力相结合的工作能力。展现出正直诚信、责任感与专业精神。流利的英语书面与口头表达能力。拥有COPC、PMP、六西格玛经验者优先。英语沟通流利，同时精通服务地区语言（如日语、韩语、欧洲语言、东南亚语言等）者优先。经验
具备客户服务团队管理的成功履历。至少10年客服中心管理经验。

上海携程商务有限公司

互联网

1.海外区域商业化lead-to-cash全过程管理与监控，对LTC漏斗的关键环节进行数据分析与指标管控，牵引经营结果；

2.从业务角度分析并梳理海外区域运营数据，定期输出与指导，复盘与提炼改进措施；

3.跨团队协作拉通主导，通过协作规则与流程的优化等，建立高效协作模式与提高合作粘性；

4.负责海外区域重点项目落地推动支撑，加速收入转化，预测偏离度提升与主导管理；

5.根据部门管理要求和业务发展需要，提升整体经营管理的能力和效率。

深圳市腾讯计算机系统有限公司

互联网

1.分析投资业绩：负责跟踪并分析跨一二级市场的投资组合业绩以及价值变动，评估整体资金效率与回报；

2.跟踪投后数据：对被投企业的财务和运营数据进行跟踪，识别潜在风险点，从财务视角提出管理建议；

3.建立和迭代管理报告体系：建立并持续优化基于管理层视角的财务分析框架，定期出具高质量的分析报告，为管理决策提供数据支撑；

4.跨部门协同支持：与投资团队、财法部门密切配合，深度了解业务痛点，不断发掘财务分析在投资全流程中的应用场景和优化点。

深圳市腾讯计算机系统有限公司

互联网

1、组织绩效：中心组织绩效过程管控、指标达成推进，部门组织绩效考核实施及管理优化；

2、制度体系：中心管理制度梳理、分析、诊断，对接公司体系审核工作；

3、会议管理与支持：中心各类会议的组织实施，中心级报表、报告编制；

4、业务推进：跨部门/中心工作的沟通与协调，推动工作目标落地。

新疆金风科技股份有限公司

能源/化工/环保

1. 现场运营监控
基于运营要求，对作业效率、质量指标、异常事件进行全天候追踪与预警，确保运营状态透明可控。

2. 质量管理实施
落地海外仓质量控制标准与稽核机制，涵盖收货准确率、库存准确率、破损率、错发率等核心指标，定期开展质量审计与问题追溯。

3. 精益管理推进
对库内作业流程进行持续诊断与优化，降低成本，消除浪费环节，提升人效、坪效及设备利用率。

4. 客诉处理及跟进
深入分析客户反馈与投诉数据，定位服务短板，牵头制定针对性改善方案，持续提升客户体验与满意度。

5. 重点项目落地
承接本部及业务区下达的重点项目（如新系统上线、新流程切换、自动化改造等）及大客户落地，制定属地实施计划，协调资源并跟踪节点，确保项目按期保质交付。

6. 标准协同与反馈
作为本部与海外现场的桥梁，收集属地运营痛点与改进建议，反哺本部标准体系迭代；同时监督本部各项制度流程在属地的刚性执行。

顺丰控股股份有限公司

交通/运输