秦皇岛研发机械工程师

负责储能产品制工艺审查，以保证产品正确性、可装配性、一致性、稳定性；
结合IPD流程，在产品生产定型阶段对产品问题关闭率、工艺文件齐套性和准确性进行统计及跟踪；
负责新产品开发配线表编制、线束设计开发及产品测试作业指导书编制 ；
结合国家或行业标准，编制工艺工作相关规范标准；
负责产品新开发物料的检验与验证；
负责产品测试平台及装置的开发；
负责解决产品制造环节及现场运行电气问题导致故障排查与解决；
负责产品委外制造工艺管理，产品制造技术管理，与产品研发及其他部门的沟通。

新疆金风科技股份有限公司

能源/化工/环保

1、协助区域开展销售工作，实战销售一线业务；
2、协助区域开展消费者营销工作；
3、多维度分析区域数据，协助上级制定销售策略；
4、负责校园招聘项目推广工作。该岗位设置实习期，实习期通过后可转正。

华润三九

About the Position
We are looking for Customer Advisors, who will be supporting Trip.com’s customers for products from hotel reservations to flight tickets to everything about travel. As the voice ofTrip.com, you will use your interpersonal skills and passion to let travelers trust us to take care of their trip.
This position comes with competitive pay, comprehensive benefits, and various opportunities to support your development.
Key Responsibilities
Assist customers with their inquiries and concerns in English/Thai via phone, chat, or email;Communicate effectively with customers, showing empathy and patience;Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;Advocate the Trip.com culture both internally and externally;Assist with ad hoc projects assigned by Team Leads / Supervisors.
任职资格
Requirements
Proficiency in both verbal and written Thai and English;Have a passion for helping and supporting others. You gain a sense of fulfillment from making someone’s day better;Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.

上海携程商务有限公司

互联网

- Assist customers with their inquiries and concerns in English via phone, chat, or email;
- Communicate effectively with customers, showing empathy and patience;
- Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;
- Advocate the Trip.com culture both internally and externally;
- Assist with ad hoc projects assigned by Team Leads / Supervisors.
任职资格
- Proficiency in both verbal and written English;
- Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone’s day;
- Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;
- Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);
- Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.

上海携程商务有限公司

互联网

营销效果衡量（MMM & Attribution & Incrementality）
建立并完善归因模型，结合 last-click， data-driven attribution和多触点归因模型（MTA），统一各区域归因逻辑开展 Incrementality Test、GeoLift test, Holdout Test 与 Lift Study，校准模型输出实验设计与因果推断
主导 A/B 测试与准实验（Difference-in-Differences、Synthetic Control）设计与分析构建实验框架，覆盖 landing page 优化、定价测试、促销策略验证等场景与市场团队合作定义 KPI，确保实验具备统计检验力国际市场分析
针对不同成熟度市场（成熟市场 vs. 新兴市场）定制测量方案，处理数据稀疏、渠道差异与隐私合规等挑战分析各区域消费者行为差异，输出本地化的投放策略建议整合 Google、Meta、TikTok、本地媒体平台（如 Line、Kakao、Yandex）的数据源数据基础设施与自动化
与数据工程团队协作，构建营销数据 pipeline（ETL → 特征工程 → 模型推断 → BI 看板）开发自动化报告模块，减少人工取数负担，提升各市场营销团队的数据自助能力维护统一的 Marketing Data Mart，确保跨市场口径一致性
任职资格
必须具备
统计学、数学、计算机科学、经济学或相关专业本科及以上学历3 年以上 marketing analytics 或 growth analytics 工作经验扎实的统计基础：回归分析、贝叶斯推断、时间序列、因果推断熟练使用 Python 或 R 进行建模精通 SQL，能独立完成大规模数据提取与处理有 Attribution, Incrementality Measurement 和Attribution 的落地经验加分项
有 Robyn、Meridian、LightweightMMM 等开源 MMM 框架使用经验熟悉 causal inference 工具库（DoWhy、CausalImpact）有多国市场（APAC、EMEA、LATAM）数据分析经验了解 iOS ATT、GDPR等隐私法规对测量体系的影响

上海携程商务有限公司

互联网

- Assist customers with their inquiries and concerns in (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian) via phone, chat, or email;
- Communicate effectively with customers, showing empathy and patience;
- Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;
- Advocate the Trip.com culture both internally and externally;
- Assist with ad hoc projects assigned by Team Leads / Supervisors.
任职资格
- Proficiency in both verbal and written (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian etc.);
- Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone’s day;
- Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;
- Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);
- Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.

上海携程商务有限公司

互联网

- Assist customers with their inquiries and concerns in (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian) via phone, chat, or email;
- Communicate effectively with customers, showing empathy and patience;
- Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;
- Advocate the Trip.com culture both internally and externally;
- Assist with ad hoc projects assigned by Team Leads / Supervisors.
任职资格
- Proficiency in both verbal and written (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian etc.);
- Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone’s day;
- Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;
- Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);
- Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.

上海携程商务有限公司

互联网

1. Assist customers with their inquiries and concerns in (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian) via phone, chat, or email;

2. Communicate effectively with customers, showing empathy and patience;

3. Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;

4. Advocate the Trip.com culture both internally and externally;

5. Assist with ad hoc projects assigned by Team Leads / Supervisors.
任职资格

1. Proficiency in both verbal and written (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian);

2. Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone's day;

3. Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;

4. Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);

5. Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.

上海携程商务有限公司

互联网

- Assist customers with their inquiries and concerns in (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian) via phone, chat, or email;
- Communicate effectively with customers, showing empathy and patience;
- Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;
- Advocate the Trip.com culture both internally and externally;
- Assist with ad hoc projects assigned by Team Leads / Supervisors.
任职资格
- Proficiency in both verbal and written (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian etc.);
- Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone’s day;
- Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;
- Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);
- Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.

上海携程商务有限公司

互联网

- Assist customers with their inquiries and concerns in (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian) via phone, chat, or email;
- Communicate effectively with customers, showing empathy and patience;
- Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;
- Advocate the Trip.com culture both internally and externally;
- Assist with ad hoc projects assigned by Team Leads / Supervisors.
任职资格
- Proficiency in both verbal and written (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian etc.);
- Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone’s day;
- Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;
- Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);
- Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.

上海携程商务有限公司

互联网

- Assist customers with their inquiries and concerns in English via phone, chat, or email;
- Communicate effectively with customers, showing empathy and patience;
- Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;
- Advocate the Trip.com culture both internally and externally;
- Assist with ad hoc projects assigned by Team Leads / Supervisors.
任职资格
- Proficiency in both verbal and written English;
- Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone’s day;
- Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;
- Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);
- Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.

上海携程商务有限公司

互联网

1. End-to-End Vendor Lifecycle Management
Independently manage the complete vendor lifecycle: from Sourcing, RFI/RFP, Contracting, and Onboarding/Ramp-up, to Steady-state management and offboarding.
Lead Monthly and Quarterly Business Reviews (MBR/QBR) with BPO C-suite and site directors, driving accountability and ensuring continuous systemic improvements.
Establish and refine the vendor performance assessment framework, holding partners strictly accountable to agreed-upon standards.

2. Operational Excellence & Operations KPI Mastery
Closely monitor and drive core service operations metrics, including but not limited to CCR (Customer Contact Rate), SL (Service Level), SCR (Service Compliance Rate), AHT, FCR, CSAT, etc.
Go beyond surface-level data: conduct deep-dive root cause analyses when KPIs fluctuate. Accurately identify bottlenecks across WFM (shrinkage, scheduling efficiency), Quality Assurance, and Training (nesting survival rates, attrition).
Develop robust Business Continuity Plans (BCP) and Escalation Matrices to mitigate operational risks during peak seasons or system outages.

3. Commercial Structuring & SLA Negotiation (Core)
Partner with Procurement and Legal teams to draft, negotiate, and renew Statements of Work (SOWs) and Master Service Agreements (MSAs).
Design and execute sophisticated "Pay-for-Performance" commercial mechanisms. Flexibly utilize financial levers by structuring logical, mutually reinforcing bonus and malus (penalty/incentive) clauses to drive BPO excellence without compromising quality.
Evaluate and optimize BPO billing models (e.g., Per Productive Minute, Per Ticket, Per Headcount) to reduce Total Cost of Ownership (TCO) while maintaining high service standards.

4. Process Building & Cross-Functional Governance
Build standard operating procedures (SOPs) and governance mechanisms from the ground up, eliminating blind spots in outsourced operations.
Act as the strategic bridge between the BPO partners and internal stakeholders. Seamlessly collaborate with internal WFM, QA, Training, Product, and IT teams to ensure external sites are fully equipped for new site launches.
任职资格

1. Experience & Hard Skills
7–10+ years of progressive experience in Customer Service / Call Center operations management. 3-5+ years of proven experience independently managing large-scale, multi-site global BPO vendors. Background in OTA (Online Travel Agency), global E-commerce, or tech industries is highly preferred.
Deep Operational Knowledge: must understand the "engine under the hood." Thorough understanding of Workforce Management (forecasting, scheduling, adherence), QA calibration, and Training workflows.
Commercial Acumen: Extensive experience in contract negotiations and SLA financial structuring. You must demonstrate the ability to independently design comprehensive KPI penalty and incentive models.

2. Soft Skills & Competencies
Logical & Strategic Thinker: Exceptional analytical skills with the ability to simplify complex problems and build scalable frameworks/mechanisms.
Stakeholder Management: High-level executive presence. Capable of communicating assertively with BPO leadership while tactfully driving internal cross-functional alignment.
Accountability & Drive: Highly self-driven, result-oriented, and capable of operating autonomously in a fast-paced, high-pressure environment. Possesses a strong "Owner" mentality.
Language: Fluent in English

3. Bonus Points
Active COPC Certification (e.g., CSP or VMO Implementation Leader) is a massive advantage.
Familiarity with Lean/Six Sigma or PMP methodologies, with a track record of process re-engineering.

上海携程商务有限公司

互联网