哈密地区Mechanical Engineer

1. End-to-End Vendor Lifecycle Management
Independently manage the complete vendor lifecycle: from Sourcing, RFI/RFP, Contracting, and Onboarding/Ramp-up, to Steady-state management and offboarding.Lead Monthly and Quarterly Business Reviews (MBR/QBR) with BPO C-suite and site directors, driving accountability and ensuring continuous systemic improvements.Establish and refine the vendor performance assessment framework, holding partners strictly accountable to agreed-upon standards.
2. Operational Excellence & Operations KPI Mastery
Closely monitor and drive core service operations metrics, including but not limited to CCR (Customer Contact Rate), SL (Service Level), SCR (Service Compliance Rate), AHT, FCR, CSAT, etc.Go beyond surface-level data: conduct deep-dive root cause analyses when KPIs fluctuate. Accurately identify bottlenecks across WFM (shrinkage, scheduling efficiency), Quality Assurance, and Training (nesting survival rates, attrition).Develop robust Business Continuity Plans (BCP) and Escalation Matrices to mitigate operational risks during peak seasons or system outages.
3. Commercial Structuring & SLA Negotiation (Core)
Partner with Procurement and Legal teams to draft, negotiate, and renew Statements of Work (SOWs) and Master Service Agreements (MSAs).Design and execute sophisticated "Pay-for-Performance" commercial mechanisms. Flexibly utilize financial levers by structuring logical, mutually reinforcing bonus and malus (penalty/incentive) clauses to drive BPO excellence without compromising quality.Evaluate and optimize BPO billing models (e.g., Per Productive Minute, Per Ticket, Per Headcount) to reduce Total Cost of Ownership (TCO) while maintaining high service standards.
4. Process Building & Cross-Functional Governance
Build standard operating procedures (SOPs) and governance mechanisms from the ground up, eliminating blind spots in outsourced operations.Act as the strategic bridge between the BPO partners and internal stakeholders. Seamlessly collaborate with internal WFM, QA, Training, Product, and IT teams to ensure external sites are fully equipped for new site launches.
任职资格

1. Experience & Hard Skills
7–10+ years of progressive experience in Customer Service / Call Center operations management. 3-5+ years of proven experience independently managing large-scale, multi-site global BPO vendors. Background in OTA (Online Travel Agency), global E-commerce, or tech industries is highly preferred.Deep Operational Knowledge: must understand the "engine under the hood." Thorough understanding of Workforce Management (forecasting, scheduling, adherence), QA calibration, and Training workflows.Commercial Acumen: Extensive experience in contract negotiations and SLA financial structuring. You must demonstrate the ability to independently design comprehensive KPI penalty and incentive models.
2. Soft Skills & Competencies
Logical & Strategic Thinker: Exceptional analytical skills with the ability to simplify complex problems and build scalable frameworks/mechanisms.Stakeholder Management: High-level executive presence. Capable of communicating assertively with BPO leadership while tactfully driving internal cross-functional alignment.Accountability & Drive: Highly self-driven, result-oriented, and capable of operating autonomously in a fast-paced, high-pressure environment. Possesses a strong "Owner" mentality.Language: Fluent in English (both written and verbal) for seamless global communication and contract negotiations.
3. Bonus Points
Active COPC Certification (e.g., CSP or VMO Implementation Leader) is a massive advantage.Familiarity with Lean/Six Sigma or PMP methodologies, with a track record of process re-engineering.

上海携程商务有限公司

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1.Serve as the primary technical interface between OEM/Tier-1 customers and internal R&D teams, ensuring clear requirements and efficient technical alignment.

2.Support requirement analysis, system integration, feature application and vehicle/bench validation for ECUs, zonal controllers and related products.

3.Conduct parameter calibration, functional tuning, issue analysis and verification according to customer use cases.

4.Prepare technical documentation, including reports, design review materials, test analysis and problem summaries.

5.Contribute to test planning and collaboration closely with hardware/software teams on debugging and issue tracking.

6.Maintain structured technical documentation (requirements, interfaces, change logs, test records).

7.Participate in on-site testing, technical workshops and engineering validation activities, representing the company professionally.

北京经纬恒润科技股份有限公司

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1. Develop and expand 3PL partners and rider capacity according to delivery demand in each city.
2. Build and maintain strong long-term relationships with 3PL partners.
3. Improve 3PL operational capability through training, communication, performance review, and continuous support.
4. Develop and optimize 3PL fleet operation plans to improve rider availability, rider quality, rider efficiency, and service stability.
5. Ensure 100% compliance of 3PL partners and riders with company policies, local regulations, safety standards, and operational requirements.
6. Set clear performance metrics for partners, conduct audits, and organize regular business reviews.
7. Monitor rider behavior and service quality through 3PL partners to ensure customer satisfaction and delivery experience.
8. Work closely with the operations team to design and manage reward and penalty mechanisms for 3PL partners.
9. Take ownership of partner performance in assigned regions, including rider recruitment, daily operations, management quality, and user experience goals.
10. Cooperate with product, operations, finance, and legal teams to optimize 3PL onboarding, payment, compliance, and management processes.
11. Manage the exit or replacement process for partners who fail to meet company requirements.
12. Complete other partnership management tasks assigned by the manager.

北京三快科技有限公司

- 对商户的数量，活跃与单产负责
- 签约规划：分析商户表现，识别并规划商户在不同维度下的增长方向，引导BD团队高效获取价值商户。
- 运营政策：通过运营政策调整，引导商户实现高质量的信息呈现，解决商户问题，促进商户活跃与单产提升，确保商户在平台健康运营。
- 商户营销：制定商家营销策略，撬动商家补贴资源投入，联动BD团队推动落地。
- 蜂窝竞争：建立作战地图，制定优质商户独家策略，商户活动对标，提升蜂窝市占。
- 目标与预算：规划预算分配，通过建议目标，建立与配合部门的联动，评估与复盘策略效率。
- 协同配合：与D侧协同供需平衡，优化配送体验。

北京小桔科技有限公司

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1.根据项目任务情况，按公司规定和进度计划要求完成矿山机械相关的咨询、设计工作，包括预可研、可行性研究、初步设计及施工图设计等内容；

2.对设计质量和设计进度负责；

3.认真贯彻执行有关标准、规范及工程统一规定；

4.根据项目执行情况，配合项目需要出差，做好现场服务工作；

5.参与专业相关的研发、业务建设等工作；

6.严格遵守保密制度，严防失密和技术流失。

中国五矿集团有限公司

- Assist customers with their inquiries and concerns in (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian) via phone, chat, or email;
- Communicate effectively with customers, showing empathy and patience;
- Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;
- Advocate the Trip.com culture both internally and externally;
- Assist with ad hoc projects assigned by Team Leads / Supervisors.
任职资格
- Proficiency in both verbal and written (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian etc.);
- Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone’s day;
- Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;
- Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);
- Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.

上海携程商务有限公司

互联网

• Experiences in leading or managing the development of custom circuits or compilers for elements such as SRAM, Register Files, standard cells in leading process technologies.
• Strong technical knowledge of custom circuits and associated tools.
• Transistor-level design, schematic entry, layout interaction, post-layout spice analysis, timing and margins characterization, EM and IR analysis.
• Knowledge of industry standard circuit, design and integration tools.
• Solid understanding of device physics and processes.
• Understand the complete design flow, DFT and testing aspect of the compiler IPs.
• Ability to work with architects, logic design teams, circuit designers and bridge the knowledge boundary for all.
• Ability to multi-task and flexibility to work in global environment
• Good communication skills and strong motivation for customer support
• Strong analytical & Problem solving skills

平头哥半导体有限公司

1、负责自动化设备、工装、夹具等零部件的结构设计和计算；

2、负责结构稳定性和可靠性分析和计算。

3、通过结构、配置优化，提升产线或工作站的工作效率和制造成本；

4、负责编制设备、工装、夹具等设计标准；

5、参与产线、设备的方案设计、验证、优化、验收等工作；

中联重科股份有限公司

机械/制造

GCC Market Entry (Qatar, Kuwait)1. Lead government affairs groundwork for new country launches (urgent)2. Handle entity setup, operating licenses, and regulatory approvals in new markets3. Establish local government relationships from scratchSpecial Category Licensing1. Secure multipal categories operating licenses and regulatory approvals2. Support private label product registration and compliance3.Navigate certification requirements for imported goods across GCC marketsSupply Chain & Import Compliance1. Solve cross-border import challenges for global sourcing (China, Europe, India, etc.)2. Handle product certifications, import permits, and customs regulatory issues3. Ensure smooth product flow into Saudi, Qatar, Kuwait from international origins

北京三快科技有限公司

- Assist customers with their inquiries and concerns in (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian) via phone, chat, or email;
- Communicate effectively with customers, showing empathy and patience;
- Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;
- Advocate the Trip.com culture both internally and externally;
- Assist with ad hoc projects assigned by Team Leads / Supervisors.
任职资格
- Proficiency in both verbal and written (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian etc.);
- Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone’s day;
- Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;
- Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);
- Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.

上海携程商务有限公司

互联网

Key Responsibilities
Resolve escalated customer concerns and complaints by creating positive experiences.
Utilize strong communication skills to connect with customers and negotiate when necessary.
Consistently follow up with customers until their concerns are fully resolved.
Identify operational issues and cooperate with other teams/departments to improve Trip’s products and services.
Enhance the Trip.com brand through social media and reputation platforms (Facebook, Twitter, TrustPilot, etc.)
Assist with any ad hoc projects and tasks from the Customer Success Manager.
Requirements
Bachelor’s degree or above.
Highly proficient in both verbal and written English with excellent proficiency preferred. Fluency in Chinese is required.
Have a passion for helping and supporting others; you will gain a sense of fulfillment from saving someone’s day.
Able to work under tight deadlines and pressure, both independently and with others.
Able to work during weekends and public holidays.

上海携程商务有限公司

互联网

This is a pivotal leadership role responsible for orchestrating and driving the performance of our data analysis, campaign & product operations, and sales support teams. What You'll Do:Strategic Leadership & Portfolio Growth: Architect and execute comprehensive strategies to scale our overall merchant account portfolio, leading a hybrid, cross-functional strategy and operations team.Data-Driven Decision Making: Partner closely with Business Analysis to monitor key business goals and metrics, translating complex data insights into clear, high-impact actions and strategic pivots.Integrated Growth Marketing: Own end-to-end collaboration with User Growth and Marketing teams. Align on major campaigns and resource allocation, and co-create data-backed merchant acquisition and growth strategies that deliver commercial impact.Operational Excellence & Product Synergy: Drive optimization of core commercial processes and enhance operational efficiency. Collaborate with Product teams to influence roadmap priorities that build merchant-centric capabilities and streamline the onboarding journey.Analytics, Enablement & Execution: Oversee sales data analysis, reporting, and actionable insights. Ensure follow-through on key initiatives, provide robust data support to the commercial team, and develop training programs to elevate team capabilities.

北京三快科技有限公司