Manufacturing Engineer

- Assist customers with their inquiries and concerns in (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian) via phone, chat, or email;
- Communicate effectively with customers, showing empathy and patience;
- Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;
- Advocate the Trip.com culture both internally and externally;
- Assist with ad hoc projects assigned by Team Leads / Supervisors.
任职资格
- Proficiency in both verbal and written (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian etc.);
- Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone’s day;
- Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;
- Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);
- Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.

上海携程商务有限公司

互联网

- Assist customers with their inquiries and concerns in English via phone, chat, or email;
- Communicate effectively with customers, showing empathy and patience;
- Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;
- Advocate the Trip.com culture both internally and externally;
- Assist with ad hoc projects assigned by Team Leads / Supervisors.
任职资格
- Proficiency in both verbal and written English;
- Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone’s day;
- Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;
- Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);
- Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.

上海携程商务有限公司

互联网

1. End-to-End Vendor Lifecycle Management
Independently manage the complete vendor lifecycle: from Sourcing, RFI/RFP, Contracting, and Onboarding/Ramp-up, to Steady-state management and offboarding.
Lead Monthly and Quarterly Business Reviews (MBR/QBR) with BPO C-suite and site directors, driving accountability and ensuring continuous systemic improvements.
Establish and refine the vendor performance assessment framework, holding partners strictly accountable to agreed-upon standards.

2. Operational Excellence & Operations KPI Mastery
Closely monitor and drive core service operations metrics, including but not limited to CCR (Customer Contact Rate), SL (Service Level), SCR (Service Compliance Rate), AHT, FCR, CSAT, etc.
Go beyond surface-level data: conduct deep-dive root cause analyses when KPIs fluctuate. Accurately identify bottlenecks across WFM (shrinkage, scheduling efficiency), Quality Assurance, and Training (nesting survival rates, attrition).
Develop robust Business Continuity Plans (BCP) and Escalation Matrices to mitigate operational risks during peak seasons or system outages.

3. Commercial Structuring & SLA Negotiation (Core)
Partner with Procurement and Legal teams to draft, negotiate, and renew Statements of Work (SOWs) and Master Service Agreements (MSAs).
Design and execute sophisticated "Pay-for-Performance" commercial mechanisms. Flexibly utilize financial levers by structuring logical, mutually reinforcing bonus and malus (penalty/incentive) clauses to drive BPO excellence without compromising quality.
Evaluate and optimize BPO billing models (e.g., Per Productive Minute, Per Ticket, Per Headcount) to reduce Total Cost of Ownership (TCO) while maintaining high service standards.

4. Process Building & Cross-Functional Governance
Build standard operating procedures (SOPs) and governance mechanisms from the ground up, eliminating blind spots in outsourced operations.
Act as the strategic bridge between the BPO partners and internal stakeholders. Seamlessly collaborate with internal WFM, QA, Training, Product, and IT teams to ensure external sites are fully equipped for new site launches.
任职资格

1. Experience & Hard Skills
7–10+ years of progressive experience in Customer Service / Call Center operations management. 3-5+ years of proven experience independently managing large-scale, multi-site global BPO vendors. Background in OTA (Online Travel Agency), global E-commerce, or tech industries is highly preferred.
Deep Operational Knowledge: must understand the "engine under the hood." Thorough understanding of Workforce Management (forecasting, scheduling, adherence), QA calibration, and Training workflows.
Commercial Acumen: Extensive experience in contract negotiations and SLA financial structuring. You must demonstrate the ability to independently design comprehensive KPI penalty and incentive models.

2. Soft Skills & Competencies
Logical & Strategic Thinker: Exceptional analytical skills with the ability to simplify complex problems and build scalable frameworks/mechanisms.
Stakeholder Management: High-level executive presence. Capable of communicating assertively with BPO leadership while tactfully driving internal cross-functional alignment.
Accountability & Drive: Highly self-driven, result-oriented, and capable of operating autonomously in a fast-paced, high-pressure environment. Possesses a strong "Owner" mentality.
Language: Fluent in English

3. Bonus Points
Active COPC Certification (e.g., CSP or VMO Implementation Leader) is a massive advantage.
Familiarity with Lean/Six Sigma or PMP methodologies, with a track record of process re-engineering.

上海携程商务有限公司

互联网

- Assist customers with their inquiries and concerns in English via phone, chat, or email;
- Communicate effectively with customers, showing empathy and patience;
- Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;
- Advocate the Trip.com culture both internally and externally;
- Assist with ad hoc projects assigned by Team Leads / Supervisors.
任职资格
- Proficiency in both verbal and written English;
- Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone’s day;
- Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;
- Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);
- Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.

上海携程商务有限公司

互联网

- Assist customers with their inquiries and concerns in English via phone, chat, or email;
- Communicate effectively with customers, showing empathy and patience;
- Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;
- Advocate the Trip.com culture both internally and externally;
- Assist with ad hoc projects assigned by Team Leads / Supervisors.
任职资格
- Proficiency in both verbal and written English;
- Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone’s day;
- Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;
- Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);
- Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.

上海携程商务有限公司

互联网

About the Position
We are looking for Customer Advisors, who will be supporting Trip.com’s customers for products from hotel reservations to flight tickets to everything about travel. As the voice of Trip.com, you will use your interpersonal skills and passion to let travelers trust us to take care of their trip.
This position comes with competitive pay, comprehensive benefits, and various opportunities to support your development.
Key Responsibilities
Assist customers with their inquiries and concerns in (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian) via phone, chat, or email;Communicate effectively with customers, showing empathy and patience;Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;Advocate the Trip.com culture both internally and externally;Assist with ad hoc projects assigned by Team Leads / Supervisors.
任职资格
Requirements
Proficiency in both verbal and written English;Have a passion for helping and supporting others. You gain a sense of fulfillment from making someone’s day better;Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.

上海携程商务有限公司

互联网

机械工程师储备干部（应届生）+包住宿
本科及以上学历，机械及自动化专业优先，月薪6500元，外加1000元饭补，公司免费提供宿舍，四人间
产品工程师，本科及以上学历，会制图，最好有模具开发相关经验，薪资面议，公司免费提供宿舍
工作地址：湖州市吴兴区八里店

辅佐科技（湖州）有限公司

基本要求Qualifications

1.本科及以上学历，专业不限，行政管理、商务管理、语言类等相关专业优先

2.具备1-3年行政、运营或相关工作经验，有跨国企业或跨文化工作经验者优先
Basic Requirements

1.Bachelor‘s degree or above, preferably in Administration, Business Management, or Language studies, though other majors are also considered

2.1-3 years of experience in administration, operations, or related fields; experience in multinational or cross-cultural environments is an advantage
核心能力

1.具备较好的组织协调与时间管理能力，能在多线程事务中理清优先级

2.具备主动沟通意识，发现问题及时反馈，不积压不拖延

3.对职责范围内的交付质量负责，能按时、准确完成交办任务

4.愿意承担综合行政工作中的各类事务，踏实细致，值得信赖
Core Competencies

1.Strong organizational and time management skills, with the ability to prioritize multiple tasks effectively

2.Proactive communicator who escalates issues promptly without unnecessary delay

3.Accountable for the quality of work within scope, completes assigned tasks accurately and on time

4.Comfortable with a generalist administrative role, demonstrating reliability and attention to detail

广州橙行智动汽车科技有限公司

汽车

岗位职责：
1、品类规划与运营管理：负责指定品类的商业规划和市场分析，识别市场趋势与消费需求，制定并实施品类提升策略；开展全面市场调研，优化商品结构，孵化新品，打造畅销产品，建立标准化的商品运营流程；
2、营销活动策划与执行：结合用户需求，策划并执行时令活动和重点商品的营销推广，构建高效的展销场景；利用平台和供应商资源最大化销售成果，通过即时复盘不断优化策略，提高用户认知度和满意度；
3、业务核心数据管理：监控关键用户体验（UE）模型数据如客单价、订单量、毛利率和损耗率，确保商品经营的持续成功；快速响应并解决业务团队的挑战，优化工作流程和方法；
4、策略制定与跨部门协同：依据公司战略，制定分仓型营销策略，涵盖商品促销、营销活动及内容策略；深入理解用户需求，规划重要节假日的平台活动，提升用户价值和留存率；
5、项目管理与效能提升：主导跨部门协作，全程监控项目进展，复盘总结活动成效，推动策略、产品和业务流程的持续改进。

北京三快科技有限公司

1. Development and Management of Quality StandardsEstablish Standards: Develop and update quality and acceptance standards for fresh produce such as fruits, vegetable, meat, and seafood, ensuring compliance with industry regulations and company policies.Implementation: Ensure the consistent application of quality standards across all fresh produce categories.
2. Quality Control and InspectionConduct Inspections: Perform quality inspections for fresh fruits, vegetable, meats, and packaged goods according to established standards.Issue Resolution: Identify issues with products and promptly communicate with procurement to facilitate corrective actions.
3. Quality Improvement InitiativesComplaint Analysis: Analyze customer complaints and collaborate with relevant departments to resolve issues.Data Analysis: Analyze return data to identify trends and implement quality improvement measures.Supply Chain Collaboration: Work with upstream and downstream partners to implement core improvements in the supply chain.
4. Communication and CoordinationStakeholder Engagement: Maintain effective communication with procurement, suppliers, and internal departments to ensure continuous quality improvement.Supplier Relations: Collaborate with suppliers to ensure they understand and meet quality expectations.
5. Process AuditingEnd-to-End Auditing: Conduct comprehensive audits of processes including receiving, storage, processing, shipping, and distribution to ensure compliance with operational standards.Safety and 5S Management: Implement safety protocols and 5S management practices to maintain a clean and safe working environment.
6. Project ImplementationProject Support: Assist headquarters in the implementation of projects such as storage-picking separation and packaging improvements to enhance operational efficiency.
7. Team Training and DevelopmentProfessional Guidance: Provide professional guidance and training to quality control team members.Standard Training: Conduct training sessions for warehouse staff to ensure they adhere to quality standards and procedures.
8. Personnel ManagementScheduling and Task Assignment: Manage daily schedule, task assignments, and performance evaluations for the quality control team.Performance Assessment: Implement a performance assessment system to motivate and improve team performance.

北京三快科技有限公司

1. Collaborate with business, finance, procurement, legal, and administrative departments to develop, optimize, and implement a comprehensive employment management strategy. Internally, establish an employment management system; externally, optimize the supplier resource pool and improve delivery capabilities.
2. Employment Risk Management: Develop a comprehensive employment risk map, proactively design contingency plans for high-risk areas, and coordinate with various departments to resolve risks related to employee departures, monitoring, and public opinion.
3. Analyze the cost, delivery capacity, efficiency, and risks of employment resources for the assigned business, propose and promote cost reduction and efficiency improvement plans, and plan annual user budgets.
4. Establish relevant systems for employee relations, corporate culture, and talent incentives at the base.
5. Other Specialized Tasks: Outsourcing onboarding and offboarding standards, outsourcing management system requirements analysis, optimization of outsourcing employment management efficiency, external benchmarking, etc.

北京三快科技有限公司

预测与规划：基于历史数据和趋势，制定清晰的短期和长期工作量预测，确保客服中心人员需求的合理规划。分析业务需求，制定人员配置计划，确保客服资源能满足不同的服务量。排班与调度管理：设计、优化客服中心排班表，确保最大化利用资源并符合服务需求。实时监控排班情况，带领BPO WFM根据业务需求调整人员安排，及时应对突发事件。绩效分析与改进：定期分析关键绩效指标（KPI），如客户服务水平、平均处理时间、人员利用率等，提出优化建议。与运营团队合作，优化流程，提升客服中心的整体服务效率与客户满意度。区分不同渠道的制定不同的产能目标，并持续进行跟踪、带领BPO WFM团队优化产能指标工具与系统管理：负责搭建、管理和维护WFM工具，并运用创新方式推动自动化管理流程的创新。与技术团队协作，解决系统相关问题，确保工具和系统的高效使用效果。团队合作与沟通：与运营、招聘及培训团队紧密合作，确保人员配置与业务需求相匹配，并及时应对人员流动带来的变化。定期向管理层汇报客服中心人员管理和排班情况，提供相关分析报告。

北京三快科技有限公司