Windows 日语技术支持

· Directory Service (DS): Active Directory Management, Authentication, GPO, PKI, etc

· Networking (Net): DHCP/DNS/SMB/TCP-IP/RDS/VPN (e.g. SDN)

· Storage & High-Availability (SHA): Hyper-V, Windows Cluster and Storage (e.g. Storage Space Direct, Windows Container)

· Performance and Setup (Perf & DnD): Windows Server performance, Shell, Windows Activation, Windows Update, BitLocker, Windows Setup

· User Experience (UEX): Remote Desktop Service (RDS), Azure Virtual Desktop (AVD), Fax, Printing Service, VDI, etc.

Main Responsibilities

· Help customers solve the technical problems encountered in the use or deployment of Windows 、Azure operating system and be responsible for the customer support experience

· Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams

· Deepen your technical and professional proficiency to enable you to resolve customer issues, through training and readiness.

· Lead or participate in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.

Qualifications

· Fluent in Japanese listening, speaking, reading and writing.

· Interested in long-term development in IT direction. Computer related major or IT working background candidate is preferred.

· Excellent customer service awareness and communication skills.

· Fast learning and excellent problem-solving skills.

· Positive and cheerful, with strong passion and good cooperation spirit.

· Be able to accept shift arrangement and adapt to fast-paced and high-intensity working environment.

Value added in this project

· Improve the ability to analyze and solve problems: can be a specialist familiar with the cross-technology field of Windows, spending time practicing various problems can help you get more comfortable with the problem-solving process.

· Practice language skills and communication skills: in the working environment where English is the main communication language, we have the opportunity to communicate with customers and colleagues all over the world every day. Provide customized training to effectively communicate with customers from different cultures and backgrounds, and practice constantly in daily work.

· Develop teamwork skills: work with different teams every day. Teamwork, helping others and building influence are the cornerstone of employees' success.

· Develop project management ability: work with the global team to initiate and implement relevant projects, such as helping the team complete necessary training, improve work efficiency, locate the hot spots most concerned by customers, and assist the product team to optimize products.

· Cradle of hybrid cloud architects: familiar with the underlying On-Prem products and solutions of Cloud Architecture, can be transformed into hybrid architects.

· Project development prospect: Windows project has been expanding, from supporting Chinese mainland to the whole Asia Pacific and EMEA countries. It may cover the global 24*7 business in the future, and has great potential for development.