Factory IT Service Delivery Specialist-Chongqing (职位编号：27034543)

providing specific IT Solutions/Services interfacing the business, consulting

with the Site BU leads, business application owners and IT stakeholders on

IT-related topics. Role is responsible for ensuring all IT infrastructure and

applications are delivered to the site as well as management of Ticket

Management and Escalations.

The Site IT Service Delivery Specialist is the key point of escalation and is

accountable for local business relationship management for IT service

performance; you are responsible for aggregating demand for new and improved IT

services required by the business and ensuring overall business satisfaction

with IT services.

In this role, you lead site IT professionals, managing vendor relationships,

and ensuring that service delivery processes and procedures are followed to

meet the organization's objectives.

Your responsibilities:

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You will lead the Site IT team/ resources in the factory or Hitachi Energy

site, act as a point of contact for IT supplier and CDC teams for IT related

topics and ensure the Ticket Mgt, Ticket Triage and Escalation.

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You will provide Infrastructure support/ delivery onsite, maintain Governance

and security onsite, collect and manage the demand business requirements for

factory / office

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You will provide IT Build project management, a first line support and

governance for applications and ensure OT Asset IT/OT Cybersecurity operational

management.

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You will ensure First response for Cybersecurity emergency, plan and manage

factory/ site IT Budget and cost control and ensure Machine Connectivity with

network core switches.

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You will manage specific applications and vendor coordination on software and

network connectivity, (PLC programming out of scope) and ensure access to

relevant applications for the factory or Hitachi Energy site.

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You will ensure (with HR support) that the area of responsibility is properly

organized, staffed, skilled and directed.

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You will guide, motivate and develop direct and indirect subordinates within

HR policies, for the benefit of both company and the employee and work Onsite

to the site or factory your assigned to full time 5 days a week.

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Living Hitachi Energy's core values of safety and integrity, which means

taking responsibility for your own actions while caring for your colleagues and

the business.

Your background:

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You hold bachelor’s degree in computer science or engineering preferred.

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More than 10+ years of experience in Information Systems, 5+ years prior

experience in IT Infrastructure, IT/OT machine connectivity, Incident

Management and Change Management and 3+ years prior experience in execution of

Digital Transformation IT build projects.

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2 years of experience in project management of complex global projects.

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Good hands-on in MS Office Products-Excel, Word, SharePoint, Teams, Outlook,

SNOW Service Now Enterprise IT Management Platform, Microsoft DevOps, Microsoft

Azure, SAP S4Hana and Information/Data & Analytics/Business Intelligence.

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L6S Lean 6 Sigma Certified and ITIL 4 Preferred.

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Experience on following methodologies tool: PM/Agile PM and COBIT.

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Experience in process management, business process improvement, business

process management, or value stream mapping, manufacturing operations methods,

process, and change management is an advantage.

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Experience in complex stakeholder scenarios, cross-functional problem solving

and advanced understanding of IT procedures and policies, together with

end-to-end business processes knowledge.

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Flexibility to manage multiple shifts of IT resources in a factory environment.

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Proficiency in English speaking communication.