Wholesale Customer Service Spv/ Assistant Manager

? Assist the China Wholesale team of different brands in daily operation and sales campaign.

? Order processing and management: processing customer orders and purchase agreements, ensuring accuracy on discount & T&C, and coordinating with other departments to ensure timely delivery.

? Communication and coordination: collaborating with internal teams such as wholesale, finance, logistics and HQ’s CS teams to ensure effective communication and efficient order fulfillment.

? Order deposit and settlement: coordinating with clients to ensure timely payment for orders and pickup.

? Supporting sales campaign: managing customer codes, price list, agenda and appointment.

? Handling returns and exchanges: processing customer returns, exchanges and refunds in credit note, ensuring customers’ satisfaction and compliance with company policies and procedure.

任职要求:

? Customer services experience: more than 5 years of previous experience in a customer service role (supervisory level or above), preferably in the fashion industry or a related field.

? Excellent communication skills: strong verbal and written communication skills, with the ability to convey information clearly and professionally.

? Attention to details: accurate in data calculation and presentation, and the ability to handle multiple tasks simultaneously.

? Team player: ability to collaborate with colleagues across different departments and work effectively in a team environment.

? Time management: strong organizational skills and the ability to prioritize tasks to meet deadlines.