Senior Customer Service

Responsible for insuring full compliance with local customers legislation

Provide support & advise to team members and function as escalation level

Negotiate rates with suppliers/carriers within national agreements

Implement customer contracts and accompanying SOP’s

Manage customer service by answering questions and solving issues. Function as escalation level

Coordinate correct and timely input02

Execute client contact and align customer needs and services provided. Export: Select appropriate carrier, negotiate rates with carriers and coordinate actual shipment/transport. Import: Coordinate inbound shipments to customer. Air/Sea: Select appropriate carrier, negotiate rates with carriers and coordinate actual shipment/transport. Coordinate inbound shipments to customer.

Communicate with custom broker to check customs clearance

Execute by arranging warehouse requirements if applicable

Execute by providing support on eservices if applicable

Export: Negotiate rates with suppliers/carriers within national agreements. Import: Provide customers with rate quotations. Air/Sea: Negotiate rates with suppliers/carriers within national agreements. Provide customers with rate quotations

Execute customer service by answering questions and solving issues.

Validate Billing and do accrual. Provide support to Finance if required

Other tasks assigned by Manager.

Requirements:

University education or equivalent

Above 5 years’ experience within freight Management.02

Multi modal knowledge and operational skills

Good knowledge of computer systems, both exports and invoicing

Knowledge of customs tariffs and the customers organisation and operations02

Good communication skills both to co-workers and customers, suppliers, etc.

Financial awareness of the local and global economy and good financial management02skills02

Efficient use of time02

Knowledge of service levels expected by clients

Fluent in local language, as well as English (read, spoken and written), and other language helpful in daily business.