Customer Experience Representative (职位编号：39562544)

On Site

Your key responsibilities

* Act as main customer contact, responsible and accountable for managing

day-to-day enquiries and all order-related activities. Proactively feedback in

the event of deviation.

* Ensure a seamless and timely order management flow in close collaboration

with planning team.

* Coordinate and maintain effective communications with internal stakeholders

(such as commercial, logistics, quality and other cross functional teams)

concerning customer requirements, issues and feedback.

* Strengthen customer intimacy by developing solid relationships,

understanding customer needs, proactively addressing issues, and providing

satisfactory solutions.

* Actively work on O2C process improvement with smart / digital solutions.

* Maintain service levels according to business priority.

We bring

* A rich history and a promising future of bold scientific innovation and

passionate creation with our customers.

* A space to grow by encouraging and supporting curiosity and an open mindset.

* A culture that prioritizes safety and well-being, both physically and

mentally.

* Barrier-free communities within our organization where every employee is

equally valued and respected – regardless of their background, beliefs, or

identity.

* A firm belief that working together with our customers is the key to

achieving great things.

* An eagerness to be one team and learn from each other to bring progress to

life and create a better future.

You bring

* At least 3 years in customer service, e-commerce or similar with deep

knowledge of supply chain operations and industry trends.

* Strong analytical skills and familiar with SAP ERP, MS Office.

* Knowledge on project management and/or digital tools (CRM, EDI, RPA,

Python) is a plus.

* Fluent English in both oral and written.

* Skilled at working in a fast-paced environment open to constant change in

demands.

* Proactive, positive, adaptive, responsible, and organized.