桌面运维工程师

- Installs, maintains and optimizes desktop/notebook configurations at customer sites.

- Diagnoses and resolves product performance problems.

- Performs maintenance and repair services.

- Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact Product performance.

- Instructs customers in the operation and maintenance of the system.

Job Level Criteria

- Performs troubleshooting, parts replacement, system upgrades, basic deployment and repair on desktops/notebooks/printers.

- Identifies potential issues that could adversely impact end user experience and takes corrective action.

- May respond to calls after normal business hours per leader instructions.

- Travel is required.

Requirements

- 1+ years of relevant experience.

- Strong knowledge of Windows operating system environment.

- Solid customer interaction skills.

- A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.