Export Service Engineer

response service requests, diagnosing equipment problems and providing timely and

effective solutions.

61 Performing on-site repairs, maintenance, installations, start-up and training of equipment.

61 Respond to customer complaints and escalate complaints process internally to resolve the

problem in a timely manner.

61 Responsible to aftermarket business, managing with sales tools of aftermarket, negotiate

with customer on contracts, to reach KPI on aftermarket sales.

61 Documenting service and aftermarket activities, including service reports, warranty reports,

parts sales & inventory, and customer communication, to maintain accurate records and

ensure traceability.

Key qualifications

61 Fluency in English language

61 Bachelor’s degree in mechanical engineering, electrical engineering or related field

61 5+ years of experience in crushing & screening industry as a service manager/engineer, field

service technician or similar role in technical support and maintenance

61 Excellent problem-solving and diagnostic abilities, with the ability to analyze and resolve

technical issues efficiently.

61 Customer-focused attitude with strong communication and interpersonal skills.

61 Ability to work independently and as part of a team in a fast-paced and dynamic

environment.

61 Willingness to travel to customer sites as needed and work flexible hours, including

evenings and weekends

61 Fluency communicating with customers in diverse regions