区域运营经理Regional Operation Manager

你的工作内容Job Summary

你需从新店开设、日常运营、连接与服务会员等维度，全面管理门店。

You are responsible for overall management of all studios, including operations, customer service and engagement, as well as coordination of the new studio openings.

我们的目的是创造健康、有活力、相互支持的运动社区，会员们可以在这里获得更健康的生活方式，共同成长。我们相信，用真诚的关怀和互动，可创造有活力有温度的体验。

Our focus is creating a healthy, lively, supportive workout community. Our members will grow along with a healthy life style. We believe, with care and connection, we can build an energetic and warm experience.

工作职责 Duties and Responsibilities

建立社区文化，不断提高会员体验，处理客户投诉/反馈；

Create a community by engaging members, upgrading our members experience and handling customer complaints/feedback;

我们的文化：友好的，给予能量，有活力，快乐，多样性；

What we represent: friendly, empowering, energetic, happy, safe/inclusive

建立团队：与人力团队一起招募并协助新员工入职；

Engage in recruitment and orientation of new staff with people team;

运营管理：日常管理员工与相关方，包含但不限于：排班、运营维护等，搭建完善的管理日常，保证各场馆间运营情况的持续稳定。

Manage the staff and stakeholders involved in day to day operations of the studios – scheduling, operations maintenance, etc. Build a solid management routine, ensure operations consistency among different studios/locations.

任职要求 Profile

英语与中文皆可作为工作语言;

Language – fluent/advanced English and Chinese fluent/native;

热爱运动、喜欢健康的生活方式；

Passionate with healthy life style;

搭建社群环境，连接品牌与会员，传递公司的文化

Create a community atmosphere engaging members, deliver our culture to our members.

团队管理经验：有在服务、餐饮、零售、酒店业管理团队的经验优先。

Team Management – managed teams before in fitness space or Retail service, F&B, retail, hospitality industry preferred;

客户关系经验：曾有面对面服务客户的经验，了解如何高效积极的与客户沟通沟通、解决问题；

Customer Relations – had direct interface with customers and knows how to communicate well, solve problems quickly while keeping a positive and engaging atmosphere;

运营管理：曾搭建SOP/工作流程，或擅长管理SOP操作。

Operations – created SOP/workflows before or is very familiar with SOP monitoring routines.