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Senior Customer Support Manager (职位编号:71904644)

5.5-6.5万·13薪
北京市本科不限经验

职位描述

Job Summary:
Manages service operations, workshop or field, that provide retail or distributor product or application services. Manages department personnel along with the departmental budget.
Experience:
● Significant level of relevant technical experience, including supervisory experience, required.
Key Responsibilities:
● Provides guidance on customer support strategies in collaboration with business leadership targeting optimum growth.
● Collaborate between business units and regional teams to develop Customer Support communication plans for new business and product launches.
● Recognizes and develops the resolution of support related issues that may impact organizational and customer success.
● Leads key export projects that have cross regional implications. Develops and maintains business relationships with cross-region channel partners, OEMs, and customers supporting the organization's Aftermarket strategy.
● Understand market trends and product applications in identified market to drive Customer Support decisions and priorities.
● Lead the analysis, measurement, and reporting of Customer Support initiatives across brands, channels, regions, products, etc
● Assist with development of Customer Support budget, financial controls, and risk ensuring initiatives are executed efficiently and within established budgets.
● Provides guidance and direction on problems and issues to team members; delegates work assignments considering employee skills and development needs.
Education, Licenses, Certifications:
● College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
● This position may require licensing for compliance with export controls or sanctions regulations.

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