海运出口客服 （鄞州区）

2 General Description

This position is responsible for handling the customer service for ocean fright operation. Communication with clients and our oversea office to get actual routing instruction and costs.

3 Specific Accountability

· To ensure operational excellence by complying with a quality control system based on the company’s ISO 9001 certification.

· To use innovative ways, offer competitive services, and operate in a manner which increases customer loyalty, increase profitability and decrease operating costs.

· To maintain excellent working relationships with all relevant 3rd party vendors used by Schenker.

· To follow standard and customized SOP for customers as directed by Management.

· To meet or exceed ‘Key Performance Indicators’ (KPI) set for her/his functions.

· To handle booking/shipment requests, purchase order management and shipment tracking tasks as requested by customers.

· To prepare/handle shipping documentation and to arrange for customs clearances.

· To assist in the preparation of freight quotations and freight invoices for customers and other Schenker offices (domestic and abroad) – and to ensure these quotations are based on accurate and competitive pricing provided by Schenker’s 3rd party vendors.

· To pro-actively act on behalf of customers and to handle all customer service-related requests and tasks in a timely, accurate and professional manner。

· To ensure 3rd party vendors understand and comply with vendor-related instructions detailed in customer SOP.

· Handle and execute Healthcare/Pharma shipments as per organizational guidelines, customer requirements and GDP Principles.

· Receive the booking from the shipper.

· Create STT no. for the booking and input CBK event in system.

· All shipper / consignee code must be issue by MDM only, cannot be mis-using it.

· Must input the booking and schedule details into Tango system when we received the booking of the shipper.

· Must double check with our destination office through BOV / email and get the routing instruction in each time.

· Must update the schedule in Tango system and input CGD, SDV, ETF and special event in system.

· Must fill in the blank of booking & B/L instruction form / remark on notepad of system after receiving the instruction of our destination office.

· Must get the costs with venders and send quotation to client for value-add service.

4 Skills Required

· Fair English and Mandarin

· Computer Knowledge: MS Excel and Word, Chinese Word Processing

· Possess core competences including initiative, willing to learn, flexibility, planning, organizing, team steering and cooperation

5 Experience and Qualifications

· College or above

· Minimum 5 years or above relevant experience in ocean freight forwarding industry.

福利待遇：一年13薪＋五险一金＋年终奖＋加班补贴+带薪年假+每月员工活动+高档舒适的办公环境

上班地点