Family Engagement Officer

- Develop the mechanisms by which to produce a monthly Parent Communications Report drawing on feedback from academic support staff, parent hotlines, admissions staff, and the PPP programme.

- Measurement and evaluation of communication activities to constantly improve and drive effectiveness.

- Coordinate academic support staff regarding parent communication.

- Assist the Head to implement the School Communications Plan.

- Work with the Head of Admissions and Marketing to develop a content strategy on communications and support school growth.

- Organize small parents events and visitor relations team to deliver memorable and authentic experiences in the school.

- Support all work and manage Friends of Harrow

- Be the main home/school contact for new families (*** term only)

Crisis Communications (30%)

- Lead on strategy and content development to manage issues or crises at the school.

- Work with the Head of Marketing/Communications to tailor crisis communications protocols and templates for local implementation.

- Anticipate and advise on potential issues.

- Develop plans to attenuate and manage issues.

Requirements

Minimum Academic Degree Required

- Degree in communications, journalism, public relations, English, or writing-intensive discipline.

- Evidence of commitment to continued professional development.

Professional Skills and Knowledge Required

- Professional experience in developing a communications plan/strategy in line with group direction.

- Knowledge of the principles and techniques of effective verbal and written communication in the English language.

- Strong communications skills with ability to connect effectively with a diverse set of stakeholders from school senior management team to partners and parents in both one-on-one and group setting.

- Considerable ability to deal courteously with the public, supplying general information and direction in a clear, concise manner.

- Ability to maintain confidentiality and integrity related to all aspects of information disseminated within or external to the group.

- Project management skills with strong attention to detail.

- Excellent time management and organizational skills.

Experience

- Experience in leading crisis communications.

- Experience in coordinating a team of communications experts, and working with and coaching leaders.

- Relevant experience in communications (writing, editing, journalism, consulting and/or public relations).

- Experience in International school settings would be highly valued.

Language

- Extensive Chinese and English.

Other

- A clean enhanced Disclosure and Barring Services check or police check (for applicants who have never worked in UK) and no question regarding suitability to work with children.

Harrow is committed to the safeguarding of children

All employees are expected to comply with our School Child Protection and Safeguarding Policy.