客户服务专员/Customer Service Representative

Job Responsibilities：

Sales Support:

• Answer questions from customers about delivery date checking

• Work with sales manager to fulfill all customers’ requirements regarding documents and order process

• Check with sales manager regrading on time delivery & payment

• Deliver sales forecast data to management team

• Monitor overdue

Order management

• Implement sales order in SAP

• Implement delivery note / billing documents in SAP

• Implement service document in SAP

• Create and draft sales contract for sales manager

Sales data & record tracking

• Produce weekly/monthly sales report and other reports as required

CRM System Management

• Implement all sales information in CRM (salesforce)

• Assist sales manager for salesforce input regarding visit requirement/customer information

Job requirements

• Bachelor degree or above

• Fluent in both written and spoken English;

• Excellent skill in Office software.

• Minimum 3 years Customer Service experience

• SAP experience in Customer Service role

• Strong team work sprite

• Sales assistant experience preferred

• Open mind ,willing to take responsibilities

• Strong work ethic and proactive attitude