售后服务工程师

负责公司所有产品的技术支持，电气及机械故障诊断、排除等现场和非现场服务工作

负责制定在用设备的日常维护保养计划及备件计划

负责对客户问题的解答并及时向公司反馈，并能对设备性能的改进提供解决方案

负责整理客户问题并形成报告提交给公司

代表公司服务客户，提高客户满意度

适应出差

抗压能力强

完成上级安排的各项工作

任职资格：

机电、环境工程、化学或相关专业本科以上学历，3年以上工作经验，必须熟悉西门子，FESTO等控制系统及应用软件

至少3年以上的售后服务经验，熟悉售后服务流程

至少1年以上环保设备的维修和维护工作

熟悉塑料管件，泵，阀，电柜等的维修和维护工作

熟悉流体工艺

能看懂和画CAD图纸，会做PPT

具有良好的团队精神和沟通协调能力，与客户优秀的沟通能力，动手能力强，能吃苦耐劳

具备良好的客户服务意识，能适应频繁出差和长期出差

具备英语听、说、读、写的能力

Job description

1. Responsible for the installation, commissioning, customer training and after-sales service of all products of the company

2. Responsible for the technical support of all products, on-site and off-site services such as electrical and mechanical fault diagnosis and troubleshooting

3. Responsible for making the daily maintenance plan and spare parts plan of the equipment in use

4. Responsible for answering customers' questions and providing feedback to the company in time, and providing solutions for improvement of equipment performance

5. Responsible for sorting out customer problems and forming reports to submit to the company

6. Serve customers on behalf of the company and improve customer satisfaction

7. Be willing to travel

8. You can work under pressure

9. Complete the work assigned by the superior

Qualifications:

1. Bachelor degree or above in electromechanical, environmental engineering, chemistry or related field, 3 years working experience, must be familiar with Siemens, FESTO and other control systems and application software

2. At least 3 years of after-sales service experience, familiar with after-sales service process

3. At least 1 year repair and maintenance of environmental protection equipment

Familiar with the repair and maintenance of plastic pipe fittings, pumps, valves, electrical cabinets, etc

5. Familiar with fluid process

6. Be able to read and draw CAD drawings and make PPT

7. Good team spirit, communication and coordination skills, excellent communication skills with customers, strong hands-on ability, can bear hardships and stand hard work

8. Good customer service awareness, able to travel frequently and long term

9. Ability to listen, speak, read and write English