客户服务代表 - 主数据管理 CSR - Master data

1. 维护和管理客户主数据的准确性：确保客户主数据的日常维护，包括新客户创建、现有客户记录的修改，以及LPH、GKA、GPH和C4C用户ID的专项管理，同时负责区域分配。

2. 执行公司“SOP”——主数据标准操作程序：严格遵守并执行公司关于主数据的标准操作程序。

3. 执行常规任务并支持紧急项目/案例：高效完成日常任务，同时为突发的或紧急的项目和案例提供支持，确保业务连续性不受影响。

4. 优化运营（报告、系统、培训）：持续寻找机会，通过生成报告、系统升级以及为销售团队提供主数据管理***实践的培训，来提高运营效率。

5. 监控和分析数据质量：定期审查和分析客户主数据，以发现质量问题，如重复项、不一致或缺失信息。制定并执行策略来识别和纠正这些问题，从而提高数据的整体完整性。

岗位要求：

1. 在主数据管理、客户服务或销售支持领域拥有3-5年工作经验

2. 持有工商管理、信息技术或相关领域的学士学位

3. 熟悉SAP主数据及SD模块结构逻辑，了解CRM、C4C等客户管理系统

拥有丰富的数据处理和数据分析能力

4. 英语流利（书面和口语），为加分项

5. 具备客户导向意识，良好的逻辑思维能力

6. 出色的沟通和人际交往能力，能够跨部门协作。具备强大的问题解决能力和组织能力

7. 擅长时间管理，能够在压力下工作，具有团队合作精神

8. 熟练掌握数据录入、分析和报告工具。

熟悉数据清洗和验证技术

Responsibility:

1. Maintain and Manage Customer Master Data Accuracy: Ensure the daily maintain of customer master data, including new customer creations, modifications to existing customer records, and specialized management of LPH, GKA, GPH, and C4C user IDs, along with territory allocations.

2. Enforce company “SOP” – Standard Operation Procedure for master data

3. Execute Regular Tasks and Support Emergency Projects/Cases: Perform routine tasks efficiently while also providing support for unplanned or urgent projects and cases that arise, ensuring seamless business continuity.

4. Optimize Operations (Reporting, System, Training): Continuously seek opportunities to improve operational efficiency through report generation, system enhancements, and providing training to the sales team on master data management best practices.

5. Monitor and Analyze Data Quality: Regularly review and analyze customer master data for quality issues, such as duplicates, inconsistencies, or missing information. Develop and execute strategies to identify and remediate these issues, enhancing the overall integrity of the data.

Requirements:

1. 3-5 years working experience in master data management ,customer service role or sales support fields

2. Bachelor's degree in Business Administration, Information Technology, or a related field

3. Familiar with SAP master data and SD module structure logic, familiar with CRM,C4C and other customer management systems

4. Rich experience in data process and data analysis

5. Fluent in English (both written and verbal) is plus.

6. Have sense of customer orientation ,good logical thinking

7. Excellent communication and interpersonal skills, with the ability to work collaboratively across departments. Strong problem-solving and organizational skills

8.Good at time management and ability to work under pressure, team-work spirit

9. Proficient in data entry, analysis, and reporting tools. Familiarity with data cleansing and validation techniques