Customer Service Process Super User
2.2-2.5万上海市本科不限经验
职位描述
Business role which acts as the functional expert (“Super User”) for the implementation of SAP across large China SBUs.
This role could have responsibility across multiple sites or regionally and expected to take both a strategic and tactical view of business processes and S4H template management and governance for CS team.
The role works closely with SAP COE team to address business process requirements, technical matters to ensure adherence to S4H template, efficient and robust business processes.
End to end SAP O2C process integration.
Key Responsibilities:
Identify order management and invoice settlement processes best suited to meet customer requirements in highly complex production environments
Cross SBU business processing mapping, impact and gap assessments to S4H template
Lead change management initiatives, effective risks mitigations associated with systems implementations and reductant business processes
Collaborate with SAP COE team on system integrations and support Systems Integration Testing (SIT)
Lead and support CS team with User Acceptance Testing (UAT), including end-to-end testing
Provide onsite training and support to CS team relative to S4H including establishing and developing other Superusers
This includes having to assist in knowledge/data transfer from one system to another, lead to troubleshoot issues
Act in the capacity of CS process lead for new implementations (new plant construction / acquisitions)
Support Business Development and Solution Design teams with designing business processes, enhancing or expanding S4H template
Skills / Qualifications:
Bi lingual (Chinese and English speaking)
Superior relationship building experiences with effective negotiation skills
Proficiency in Microsoft Office, internet, web based and job specific software applications
Super user to expert level in CS process
Strong analytical, technical and business process mapping skills
Self motivated
Customer Centric
Agile and resilient
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