Sr. Application Engineer, Microfluidics

1. Customers and sales

Works closely with sales, technical and production team in China & Germany and coordinate daily technical

support to customers regarding technical issues and complaints. Organizes customer visits with reports

and provide all necessary service incl. on-site production support. Acts as a bridge between business units

in Germany and local customers, and provides the relevant information of customers and market timely.

Works with quality team and solve the customer complaints with time measures and reduce the risk of financial loss.

Builds up network and establish technical contact windows at customer side, and obtains the first hand

technical information via the technical contact windows from customer side.

2. Competence and development

Develop technical competence and knowledge in the field of Diagnostics with the focus on microfluidics, including processing and analytics to enable fast reaction to the internal and external customer requirements.

Execute lab measurements and testing based on requests; organize sample preparation under request of

customers.

Develop solutions concentrating on innovative applications in the field of Diagnostics based on glass and

glass ceramics materials. Develop the foundation for new technologies / innovations in relevant field. Initiates, coordinates and conducts technical developmental work. Regularly informs clients / customers about

the current status of development work (tasks) and determines next steps. Determines the feasibility of results and summarizes the evaluation results as the base for future developments.

3. Project Management & innovations

Monitors and understands deeply the technology trends and advancement in the market of microfluidics.

Identifies new projects with growth potential together with local sales and makes contribution based on

technical expertise with the implementation of project management process. Develops new applications

with clear customer orientation and business target and coordinate the execution.

Drives innovations and coordinate customer workshops, IP filings with the alignment with SBFs. Observes

products, development efforts and patents of potential competitors.

4. Knowledge Maintenance and Documentation

Gathers information for the further development of own tasks through relevant technical and patent literature, conferences and customer contacts. Creates documentation and presentations for customer and development activities and ensures for the practical transfer of initial results to the development phase. Ensures development results through the creation of patent designs and contributes to the development of patent strategies.

5. Company policy

Follows strictly company policy including EHS, equipment maintenance, lab 5s and compliance and takes

personal responsibility based on the department guideline

6. Performs other duties assigned.

Performance Measure 绩效标准

Fulfillment of the project targets, internal and external customer satisfaction

Experience and Competencies 所需的经验和能力

1. Master or above (with +5-years working experience) in Materials, Physics, Chemistry, or Biology.

2. Professional knowledge on microfluidics and its applications, and working experience with glass or polymers.

3. Preferred working experience as a technical role for customer application support.

4. Problem solving capability in a dynamic environment

5. Effective interpersonal communication and presentation skills

6. Self-motivated with good organization skills

7. Fluent in English and Chinese, with both written and oral communication skills.