华北区客户经理(J10287)

61 Develop strategy and direction for the account base in line with Hilton’s revenue strategies

61 Accountable for the delivery of the strategy and activities of their account base

61 Identify and evaluate new business opportunities within current account base

61 Execute strategic Account Development Plans (ADP) and support communications of key messages internally

and externally

61 Develop strong relationships with key hotels that receive business from the account portfolio and understand

the hotels’ individual strategy

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

Planning Activities

61 Establish procedures and processes in relation to managing the account portfolio to drive market share

61 Implement plans to ensure overall strategic direction of the account base and support Hilton’s revenue strategies

61 Ensure relevant updates are sent to internal and external stakeholders

61 Establish and develop long term effective working relationships with key customers to drive business

61 Network with sub account handlers and global leads where relevant

61 Strengthen relationships with key hotels and align strategies where relevant

61 Maximise all opportunities by developing relationships with third parties (MICE agents and Travel Management

Company (TMC))

61 Build, implement and communicate the account strategies, and deliver the expected targets

61 Develop account plans that specify objectives, timescales and sales activities to support the defined account

strategy and ensure maximum opportunity for account penetration

61 Accurately identify the level of influence and decision-making power of contacts in the customer organization

and use these to secure business

61 Accountable for communicating the strategy, ADP, and activities on a quarterly basis, along with relevant issues,

opportunities, and successes

61 Review customer base to determine new opportunities for account penetration

Organizing Activities

61 Ensure participation and attendance at industry conferences and events

61 Ensure information relating to customer requirements, interests and marketing activities is kept up to date

through the use of relevant Hilton procedures

61 Review ADP on a quarterly basis and update records accordingly

61 Maintain Salesforce to ensure accurate and up-to-date customer account information is kept

Directing Activities

61 Ensure ADP is followed and achieved, while taking and providing feedback as necessary

61 Provide accurate management reports to review account performance and communicate future plans

accordingly

61 Implement account specific marketing initiatives to help drive the business

61 Agree marketing activity to underpin the account strategies and deliver increase market share

61 Assess actual performance versus the target to ensure success and take corrective actions where necessary

61 Monitor and review the impact of marketing initiatives on the account strategy

任职资格:

You have these minimum qualifications:

61 Bachelor’s degree (BA/BS)

61 3 to 5 years’ experience, preferably in above property set up

61 Significant work experience in customer-facing, revenue-generating roles, including management experience

61 Excellent communication skills: presentations, written and public speaking

61 Ability to direct collaboration among cross-functional teams, including external resources

61 Ability to analyse departmental financial data in order to make strategic and tactical decisions

61 Lead by example to resolve conflicts, introduce change and ensure collaboration among others

61 Demonstrate the highest standards of ethical behaviour and absolute discretion with sensitive information

61 Ability to take initiative to identify, prioritise and implement, and adjust actions required to achieve functional

goals

61 Strong problem-solving skills, including ability to address any issue in collaboration with others, identify and

prevent potential problems

61 Proven understanding of client’s business, including business plans, competitive environment and distribution

channels, and product financials

61 Extensive understanding of local market and industry in order to make recommendations on how to achieve the

targets

61 Good understanding of sales process, tools, measurements, and systems

61 Understanding of competition and marketing strategies

61 Strong in account management and budget development

61 Strong persuading and influencing skills

61 Ability to work independently with minimal control and direction

61 Ability to think and articulate a vision for business sales and capable of translating this into practical and tangible actions

61 Take calculated risks to achieve results in consultation with immediate supervisor and other relevant team

members

61 Good relationship management skills and present the appropriate professional image to customers and external

contacts

61 Ability to handle more than one task/situation at a time

61 Fluency in spoken and written English

61 Flexibility to travel as required

It would be useful if you have:

61 Hospitality industry experience preferred in Sales, Marketing, Revenue or Operating roles

61 In-depth knowledge of business sector

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World’s Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!