After-sales Technical Support Manager

- Evaluate, plan and deploy service personnel to meet the service needs of international detonator manufacturers and blasting operation customers.

- Manage customer complaints and claims.

- Develop and manage departmental policies and procedures

- Prepare department budget, control and optimize department spending.

- Ensure the safety and health of the working environment of the department staff and ensure the safety of personnel and equipment.

- Visit customers regularly, collect customer satisfaction feedback, develop and complete customer satisfaction improvement plan.

Secondary Duties:

- Provide pre-sales technical support in the introduction stage of new customer development.

Job Skill Requirements:

- Strong team management skill including remote location globally.

- Excellent communication skills and coordination skills to align internal teams (R&D, KAM) and external clients.

- Result-oriented, able to prioritize tasks under tight deadlines.

- Proficiency in process optimization and data analysis (e.g., Excel, CRM tools).

- Good IT skills (Excel, PowerPoint, OA, ERP systems).

- Willingness to travel up to 75% to client sites worldwide.

- Good at learning, curious about new technology and new working methods.

- Fluency in English both oral and written.

Candidate requirements:

- Bachelor degree or above in mechanical, electrical, electronic, automation background.

- More than 10 years of industrial customer project management, after-sales service, engineering design related experience.

- At least 3 years team management experience.

- Experience in multinational corporations or cross-cultural enterprise.

Optional but bonus points:

- MBA degree.

- PMP certification.