Sr. Customer Service Representative（项目管理）
薪资面议上海市本科3-5年
职位描述
Key Responsibilities:
• Closely communicate with customer & sales to understand the order special requests (LOT / Price/ Address/Invoice…) and maintain the information in system.
• Billing upon revenue policy, and support finance to complete internal audit.
• Keep efficient communication with relevant departments to ensure a total smooth order-to-cash flow.
• Capable to maintain and make relevant business reports and provide analysis upon request to drive improving actions.
• Prepare CS reports, provide insights through data analysis, and drive continuous improvement to improve CS related performance.
• Has deep understanding of business mode, could drive actions to raise INC related WEB or E1/SAP system issues and work with IT to resolve them.
• Participant or lead CS or E-marketing related projects
• Maintain SOP, provide training, guidance, and coaching to new member and making sure new member is working with the same direction of the team
• Internal/External customer complaint handling from root cause finding by case investigation until conclusion and improvement plan distribution.
Qualifications:
Knowledge or Experience:
• At least 5 years of customer service relevant experience
• Office software
• International trading knowledge
• ERP system knowledge & Operation
• Warehouse and logistic knowledge
• Practical process improvement or continues improvement relevant experience
Capability:
• Oral & Written English
• Excellent Communication skill
• Good Influence with strong cross-function collaboration
• Strong logical thinking, good at data analysis
• Risk management capability
• Problem solving
• Project management (e.g. process optimization etc.)
20,861+ 岗位更新等你来订阅
一键订阅最新的岗位，每周送达
🎉恭喜你，订阅成功
继续订阅您可以在邮箱中随时取消订阅