Customer Service Representative

● Understand commercial concepts such as but not limited to incoterms, order changes, lead times, cancellation, to check adherence with standard T&C’s or customer contracts.

● Timely processing of customer orders, sending order acknowledgments, and various customer service related communications.

● Interface with customers (internal and external) on CRD, CSD, pull-in, push-out, cancellation, RMA, backlog management reports.

● Record and retain sales order data to satisfy audit requirements and contract compliance.

● Set up new customers with finance, manage customer master data in ERP.

● Process sample request as needed, which may include packaging and shipping to customer.

● Support order fulfillment activities by means of collaborating with planning, sales, and warehouse teams.

● Coordinate the communication between the sales team, supply chain, and communicate with customers.

● Familiarity with EDI, distributor POS and distributor inventory process a plus.

Requirements:

● Bachelor’s degree or above

● 2-5 years of Customer Service experience, preferably in semiconductor industry

● Proficient Word, Excel (vlookup, pivot tables)

● Experience with ERP and CRM tools

● Detail oriented with an aptitude for analytical work and problem solving.

● Strong sense of responsibility, excellent execution capability, good team player