韩语销售

conversion, health checks, voice of the customer, and/or revenue retention motions (product/service contract renewals, extension, upsell and expansion). Serves an assigned territory/client with moderate to complex variables in geography and/or customer complexity. Responsible for developing

an advanced level of product or service knowledge to support moderate to highly complex customer questions and promote offerings. This role is responsible for effectively articulating the value of products or services to customers. Makes and receives calls with the intent of selling products/services or renewing existing contracts. May respond to moderate to highly complex customer inquiries by following standard scripts and procedures, while using independent judgement when deviation from standard as needed. Confirms competitiveness of client's maintenance contracts and works towards assigned high contract revenue goals. Understands and captures the voice of the customer for assigned client. Provides guidance to more junior staff, as needed.

Duties and Responsibilities may include some/ all of the following

Achieve your revenue-based quota by selling renewals/products/services, may offer upsell opportunities when applicable

Work within dedicated territory for established client

Provide accurate weekly/ monthly/ quarterly sales forecast

Mastery of product knowledge and technical understanding of products and services to effectively assess client needs and requirements

Successfully promote products or services for established client

Guide customers through onboarding after product purchase and promote strategic adoption of product(s) enhancing the customer experience, establishing optimal usage behaviors and accelerating the customer's time to value

Utilize data to identify ‘at risk’ and adoption opportunities

Initiate steps as needed to remediate customer concerns/roadblocks prohibiting satisfaction or product usage

Manage external competitive pressures and effectively handle objections to retain customers or win new customers

Manage high volume of customer contacts through phone and email each day – majority of communication is outbound

Ensure high level of professionalism during all interactions with customers and prospects

Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met

Collaborate with cross functional teams and management to optimize sales processes, systems and achieve a superior customer experience

Maintain the customer management system (CRM) to ensure all relevant data is captured in a timely manner

Ability to provide consultative support

May potentially attend vendor and/or external events, as needed

May provide mentoring and guidance to more junior staff

Other duties, as assigned and necessary

Qualifications:

Bachelor’s degree preferred.

4 – 5 years of prior experience working in a customer service or sales capacity preferred.

Prior success in achievement in individual and/or team sales quota/goal.

Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relationships.

Prior experience in high volume calling required.

Demonstrated aptitude to learn and optimize new technology and data.

Advanced problem-solving skills.

Excellent knowledge of MS Office programs .

Excellent communication skills (verbal, written).

Prior experience working with Salesforce。com or similar CRM required.

Proven success in the management of multiple priorities effectively.

Competencies

Accountability-Expert

Effective Communication-Expert

Resilience, Curiosity, & Adaptability-Competent

Integrity-Expert

Coachability-Competent

Diversity and Inclusion-Competent

Team Player-Competent

Emotional Intelligence-Expert

Critical Thinking-Competent

Customer Focus-Expert

Diagnostic Information Gathering-Expert

Initiative-Expert

Manage Execution-Expert

Business Acumen-Competent

SupervisoryResponsibility

This position has no supervisory responsibilities.

Travel

No travel is expected for this position.