Customer Value Stream Partner (职位编号：20536543)

Key Responsibilities

Chair the cross-functional pre Sales & Operations Planning meeting to drive

the consensus forecast and balance demand and supply

* Lead the consensus forecast alignment discussion with cross-functional

teams to evaluate the demand scenarios, assumptions and agree on the 36 months’

forecast updates proposal.

* Validate the in-market sales forecast scenarios and assumptions based on

the comprehensive understanding about the commercial strategies, competitive

landscapes, policies, historical sales and future sales trends, etc.

* Drive the decision making for the forecast adjustments through the China

S&OP platform.

* Ensure the monthly update on 36 months’ ex-factory sales forecast in the

Global planning system.

* Communicate and share demand scenarios, assumptions, uncertainties, risks

and opportunities with the upstream supply chain community.

* Lead the demand impact assessment in case of supply issues.

* - Establish and closely coordinate risk mitigation actions with the

commercial teams to support write-off mitigations or supply shortage.

* - Coordination of manual order allocation with MCE and CE when needed.

* Facilitate cross-functional discussions to collaboratively assess the

impacts of regulatory/policy changes and develop comprehensive business

solutions. These solutions may involve providing recommendations for bridging

stock, filing strategies, and allocation strategies.

* KPI Owner of sales forecast accuracy and forecast bias.

* Monitor key performance indicators, flag risks and identify opportunities

to drive more accurate demand management.

Ensure fit-for-purpose supply chain setting and launch success by developing

and co-designing China new launch product supply chain strategy in line with

the business strategy

* Lead the local Launch Supply Readiness (LSR) process, including monitoring

the launch pipeline and commercial launch strategies. Proactively initiate the

LSR process in a timely manner, collaborating with cross-functional teams to

ensure prompt and effective launch supply preparation.

* Collaborate with global/local teams to develop China supply chain mid-long

term strategies, e.g. country ecosystem consideration, product lifecycle

insights, filing site preference, launch scenarios management, etc.

* Bring supply chain insights to the commercial launch strategy, including

the launch presentation preference and priorities, regulatory change impact

assessment, etc.

* Responsible for the development of the launch ex-factory sales forecast in

volume.

* Provide demand insights, launch scenarios assessment and support for the

local/global Launch Supply Readiness discussions.

* Translate future healthcare landscape changes to identify value adding

opportunities.

Ensure better customer experience through the Voice of Customer process and

partnering with commercial teams

* Co-design and maintain the Voice of Customer process to collect feedback

from customers.

* Develop a deep understanding of patients and customers’ pain points.

* Deliver insights to ensure the improvement of customer experience and help

the organization drive better patient impact.

* Understand new technologies, market trends, gather information and

practices to design and implement customer specific supply chain solutions for

specific products.

* Drive and measure improvements in customer experience.

* Co-create the product distribution strategy around customer requirements.

* Projects – Support deployment of new planning processes and systems.

Participate in local and global projects where required.

Qualifications

* Bachelor’s degree in Business / Finance / Supply Chain discipline or

equivalent.

* 10+ years’ experience of relevant work experience preferred.

* Deep understanding of the external environment (healthcare set up,

regulation, providers) and customer/patient segments and needs.

* Strong business acumen.

* Deep understanding of upstream supply chain processes and E2E mindset and

ability to represent the Roche E2E Supply Chain network.

* Capability to translate the future healthcare landscape changes to supply

chain challenges and opportunities (i.e. to design future proof end to end

supply chain solutions).

* Customer centricity and growth mindset.

* Effective communicator with great presentation and facilitation skills.

* Outcome-based, solution-oriented, enterprise-thinking mindset.

* Collaborator, influencer and strategic thinker.

* Experience in leading matrix groups and projects.

* Fluent in English and Mandarin spoken and written. Other languages spoken

and written will be added advantages.

我们是谁

在罗氏，来自100个国家的100，000名员工不断推动着健康医疗行业的进步。我们一同工作，使罗氏成为了世界领先的以研发为基础的健康医疗集团。我们的成功源于创新、求知和多元化，也源于我们把相互间的差异作为一种优势。为了革新医疗健康领域，罗氏设定了远大的计划，坚持学习和发展，并不断寻找与之志同道合的伙伴。

罗氏中国由制药和诊断两大业务领域组成，员工总数超过7000人。作为全球个体化医疗的领导者，罗氏制药和罗氏诊断均在中国建成了完整的价值产业链，包括研究、开发、生产、营销等环节。未来，上海将成为罗氏继巴塞尔和旧金山之后的第三大全球战略中心，而罗氏也将继续践行对中国的长期承诺，满足中国患者的未尽之需。

罗氏提供平等的职业发展机会。