Premier Service Manager Foshan ID171534

Wealth & Personal Banking

In Wealth and Personal Banking, we serve 41 million customers globally, including

6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office.

We are currently seeking an experienced professional to join our team.

In this role, you will:

The role is a customer facing (over contact centre platform) where leadership and meeting customer needs are critical to the success of the business. The role is to directly manage a portfolio of Clients and build quality customer relationship via professional service and needs fulfillment.

- To support Team Manager in delivering up-to-standard business requirement, customer satisfaction and quality control.

- To achieve by creating and maintaining an environment where the individual performance in achieving the WPB business objectives while providing the highest service standards. The role will ensure the business is effectively run in accordance with the WPB Target Operating Model (TOM).

- In delivering the business objectives, role holders must also maintain the highest standards of risk management, control and compliance required by the Group, closely managing and driving the individual and collective performance of the team.

- Implementation of the IC TOM requires the role holder to implement the Group standards in customer contact strategy and delivery of those standards in accordance with any country specific requirements (based upon a good understanding of the customers, the potential customer base, local market conditions and competitor activity).

- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets

Qualifications

To be successful in the role, you should meet the following requirements:

1. Knowledge & Experience

- Proven ability in relationship management in the Retail sector

- Broad knowledge of full range of retail banking and wealth management products and services

- Demonstrate behaviours consistent with HSBC Values

- Proven adherence to controls and compliance with no significant breaches

2. Skills

- Excellent interpersonal skills, with a particular emphasis upon driving

- Problem solving skills

- Communication skills

- Good team player and well organised

- Good spoken and written English

- Good spoken Cantonese can be a plus

3. Accreditations

- Attain appropriate professional and regulatory qualifications as required by market

- Attain any internal standards as required by HBCN

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website./BG

Issued by HSBC Bank (China) Company Limited