ALEXANDER MCQUEEN 资深客户顾问 长沙IFS

- 能提供客户时尚趋势和奢侈品市场的发展，展示出对时尚和奢侈品行业的热情

- 与团队成员进行开诚布公和建设性的沟通，采取协作方式，并在需要时提出有效的解决方案

- 根据 AMQ 视觉标准为产品的视觉展示做出贡献

- 确保商店功能维护和销售楼层的整洁水平符合公司政策要求

- 遵循公司的梳理，相应地遵循 AMQ 标准和政策

- 能优越的完成个人销售任务，并能作为店铺中销售模范，同时为整个商店的成功做出贡献

- 有良好的交叉销售的技巧

- 在 CRM 和数字工具的支持下维护和发展客户关系，提高客户忠诚度

- 不断学习有关产品知识、销售技巧、客户服务技能以及公司政策和程序

- 遵守公司关于运营指南和库存程序的程序，确保现金、货品、物流在符合公司政策和程序下得到积极执行

Key Accountabilities

· Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of AMQ history and heritage

· Exchanging with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products

· Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed

· Contribute to the visual display of the products in accordance with AMQ visual standards

· Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with corporate policies and procedures

· Follow Company grooming, accordingly with AMQ standards and policies

· Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store

· Proactively seize all cross-selling opportunities, utilizing all product categories available in the store

· Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools

· Constantly strive to stay updated on knowledge on product knowledge, sales techniques, Client Services, and Company policies and procedures

· Act in compliance to Company procedures on operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed

任职资格

1. 4年以上相关奢侈品牌工作经验，丰富的奢侈品相关经验和知识储备

2. 能够推动并超越个人和店铺的 KPI

3. 具备卓越的商业意识，团队合作精神，较强的口头和书面沟通能力

4. 较强的销售技巧和克服异议的能力

5. 以客户为中心的服务思想和具备企业家精神

6. 能适应快节奏的工作环境

Key Requirements

· At least 4 years’ working experience in a similar role within fashion retail companies

· Proven ability to drive and exceed individual and store KPIs

· Excellent commercial awareness, team-player mentality and strong verbal and written communication skills

· Strong selling skills and ability to overcome objections

· Customer centric approach and an entrepreneurial spirit

· Ability to work in a fast moving and dynamic environment