Operational Care Specialist 空运操作专员(佛山)

职位要求：

* 0-3年及以上的空运货代操作/客服经验优先，可以考虑2025年应届毕业生；

* 大专及以上学历，具备一定的供应链管理或物流管理知识；

* 良好的沟通和团队合作能力，能够与不同背景的人合作；

* 英语读写流利，能够阅读和书写英语邮件和指令；

You will be joining our Operational Care Team to add your expertise + skills to the delivery of Operational Excellence.

Your responsibilities

You will be enabling transport activities by executing bookings, entering orders + generating all required export /import documentation while liaising with our Customer Care Teams (CCL) + Revenue Care (RCC) teams to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirements.

*To create/complete shipment details in our internal transport management system, coordinate with all involved stakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalating discrepancies as required.

*To monitor + report on the operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.

*To create files for consolidation (Export) or de-consolidation (Import).

*To review + ensure alignment of shipping instructions including clarifying any deviations or conflicts while taking country regulations, export/import compliance, rate + routing information into consideration.

*To accurately submit/issue all required documentation within 24 hours of departure in a timely manner.

*To ensure departure + arrival confirmations (or deviations v. scheduled) are shared with CCLs.

*To ensure cost awareness + efficiency through timely, accurate cost/revenue updates including profit maximization by providing cost awareness to the CCLs + RCC.

*To support + resolve claims + disputes.