麦兰威典宁波分公司招聘货运代理专员

带领和激励团队成员为客户提供高效优质服务

• Responsible for all daily Operations of team members and ensure compliance within Area guidelines, current procedures and Company’s policies.

确保操作团队遵循公司区域指导方针，操作流程和政策

• Work out,review, update and cross-check SOP(s)

SOP的制定，检查，更新及定期交互检查

• Distribute instructions and ensure team members to follow up and operate in line.

颁布操作指令并落实，确保团队成员按要求完成工作

• Incident management – handle Customers’ complaints, claims follow up and coordinate with departments concerned on related issues.

事故管理 – 处理客户投诉，并做好跟进工作直至解决；如涉及到部门间的也需做好沟通工作

• Monitor team members’ performance and workload and provide assistance or trainning where and when necessary.

监督团队成员的表现和工作量情况；必要时可辅助团队成员完成当前工作，并进行相关培训

• Back up for other team members when necessary.

做好与其他团队成员间的替班工作

• To take up additional tasks as assigned.

完成领导交予的其他任务

原标题：《Sea Freight Export Supervisor》