前厅部接待员

处理日常的入住、退房、预定及接待工作。

 Ensure correct handling of billing and administrative work, including the review and report archiving.

确保正确处理开票和行政工作，包括审查和归档工作报告。

 Reflect good professional image of companies and individuals in daily work and keep a good

communication and coordination with partner of property.

在日常工作及对客服务中体现良好的公司和个人专业形象，保持与物业合作方的良好沟通和协调。  Proper and timely handing of customer requirements, inquiries and complaints. If necessary,

promptly report to their superiors.

妥善和及时处理客户的要求、询问和投诉。如有需要，及时向上级汇报。

 Ensure compliance with related policies, procedures and standards of Ascott.

确保并遵守雅诗阁相关的政策、程序和标准。

 Liaise with the department team to achieve daily tasks.

积极与团队配合完成日常工作。

 In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and

policies, pay attention to energy conservation and the safe operation in daily work.

遵守集团的环境健康安全方针政策，日常工作中注意节能和安全操作。

 Any other tasks assigned by supervisor.

领导交办的其他工作。

Requirements 资质需求

 College degree or above, major in hotel management, tourism or graduate in language related

disciplines;

大专以上学历，酒店管理、旅游类或者语言类专业毕业；

 Relevant work experience is preferred; 有相关工作经验者优先；  Good communication skills have good English or (Japanese / Korean) speaking ability;

良好的沟通能力，具备良好的英语或（日语/韩语）口语能力；  Good grooming;

良好的仪容仪表；  Can accept shift work.

可接受轮班工作制。

任职要求：