Air Export OP/CS, 空运操作客服

2 Coordinate with suppliers & operation team for shipment handling (customs formality, pick up/delivery, etc.).

3 Daily shipment tracking and information update, billing report preparation.

4 Customers complain and special issues handling.

5 Good communication with internal/external colleagues to ensure correct understanding on different service requirement. i.e. SOP, prompt response attitude, always seeking solutions or possibilities.

6 Inform supervisor/manager of any irregularities or problems that require assistance and to feedback to customers/overseas agents.

7 Ensure system data accuracy and timely billing / job costing.

8 Support Sales on local controlled business development.

9 Outstanding cleaning up.

II. Education and Experience requirements

1 Bachelor’s degree or above.

2 Familiar with air freight import/export operation procedures.

3 More than 3-6 years related experiences, the background for global forwarder will be preferable.

III. Job Skills, Personality and Competencies for this position

1 Good communication skill for both oral and written in English and Mandarin.

2 Good skill for PC and Microsoft office, especially for Excel, Word and PowerPoint.

3 Strong sense of responsibility, good team spirit.

4 Able to work in a diverse environment and cultures.

5 Able to work under pressure.