客户服务代表 Customer Service Representative

1.

协助业务部门及时处理客户报价。

2.

严格按照巴鲁夫

SOP

标准进行客户合同审核及归档，并按照

SAP

标准流程创建销售订单。

3.

高效管理订单、紧密跟踪货期，及时向销售或客户反馈，并主动进行跨部门协调确保订单及时交付

,

提高客户满意度。

4.

积极与销售或客户协调

跟进

付款事项，并及时将

AR

核销信息提供给财务部门。

5.

及时提供库存、款项、物流发货、发票查询服务

。

6.

处理客户样品需求、寄售需求、退货换货维修等服务请求、跟踪进度、与其他部门协调。

7.

整理标准化的周报、月度、季度、年度销售数据并汇报给上级主管和对应销售团队。

8.

全力配合销售团队与行业团队，为其提供全面的内勤支持。

9.

上级主管分派的其他工作。

任职要求：

1.

大专以上学历

2.

2-3

年直销渠道的贸易公司的订单管理、客户支持相关工作经验

3.

熟练运用

SAP

，尤其是

SD

模块

4.

熟练使用各类办公软件

,

如

:Excel, Word, PowerPoint

。

5.

快速学习，责任心强，有良好的沟通和问题解决能力，具有团队精神。

6.

英语四级以上，良好的英文读、写能力。

Customer Service Representative

Responsibilities

1.

Creat the quotation to sales or customer timely .

2.

Follow Balluff contract SOP to check and archive the customer`s contract ,and create the SAP order .

3.

Manage the sales order efficiently and follow the delivery date closely

，

and give the feedback to sales or the customer ,coordinate with other dept. for the on-time delivery ,improve the customer satisfaction.

4.

Coordinate with sales or customer for the payment actively and provide the payment cleaning information to finance dept. timely .

5.

Assist sales or the customer to check stock ,payment

，

shipping status ,invoice.

6.

Process sample orders ,consignment order, returns and other customer`s service requestment , track progress and assort with other departments

7.

Make monthly, quarterly and yearly business data and reporting, report to the supervisor and sales teams.

Provide fully internal support to Sales Team and Divison Team.

9.

The other task assigned by supervisor

Profile of Candidate

College degree or above.

2-3 years order management ,customer support experience in direct channel in commercial company

Proficient in SAP ,especially for SD model

Proficient in Excel, Word, PowerPoint or other related software

Quick learner , sense of responsibility. good communication and problem-solving skills ,team-work spirit

CET 4 or above, be good at reading and written English.