现场服务工程师

- 负责多肽合成仪的安装调试、维保、客户问题解答等

- 2年左右有机化学相关经验

- 本科学历，接受硕士应届生，化学相关专业

- Provide technical service to customers through the installation, calibration, repair, training, and maintenance of the systems via phone, email, internet and on-site support.

- Serve as customer’s single-point-of-contact on technical and service related issues.

- Develop a working and collaborative relationship with customers’ applications staff.

- Interface with company Sales Representatives, Customer Service, Applications & Technology, Product Support and other departments to build and support professional and comprehensive customer relationship management.

- Follow departmental protocol including, but not limited to, service call scheduling, parts ordering, Return Materials Authorization, service call logging and expense reporting.

- Complete field change orders, customer complaint handling, and instrument configuration documentation for ISO compliance.

- Repair, install and maintain mass spectrometers, dispensing equipment, liquid handlers, computers/databases, and application software.

- Attend scientific meetings and seminars.

- Promote and facilitate the sale of system service agreements.

- Manage spare parts trunk-stock inventory, and company owned test equipment.