Customer Service Representative

Company description（公司简介）Shoplazza is an online e-Commerce platform designed for people worldwide who wish to start or continue their business ideas of all shapes and sizes. Merchants are empowered with powerful global leading tools to learn to create their online presence, sell, promote, and run their dream business online. With our global expansion based on rapid growth, Shoplazza welcomes new talents to join us!Shoplaza （深圳店匠科技有限责任公司）是一个在线电子商务平台。我们专为不同商业理念的商家而设计，让商家可以以多样化的形式和规模开展海外销售业务。商家可以使用全球领先和强大的营销工具，帮助他们在线搭建独立站店铺、销售、推广和在线经营他们的跨境商业业务。 伴随全球业务的快速扩张，Shoplaza欢迎新的人才加入我们！Key Qualifications（岗位要求）Experience in a SaaS or other technology-related field that does B2B customer service is a plus.Experience in eCommerce platforms is a plus.Experience in multi-media/ social media/ content writing/customer relationship management/ in marketing agency setting.This is a startup, so you need to work in a fast-paced, constantly evolving environment.Demonstrated excellent performance in prior roles: Skilled at setting priorities and working to target timelines and metrics.Being a team player: have a global view of the activity and backlog, and collaborate and communicate with other offices in China.Flexibility to work 5 days a week with most holidays具有 SaaS 或其他提供 B2B 客户服务技术相关领域的经验者优先。具有电子商务平台经验者优先。在多媒体/社交媒体/内容写作/客户关系管理/营销机构设置方面的经验。这是一家初创公司，因此您需要在快节奏、不断发展的环境中工作。在之前的工作拥有出色的表现：擅长设定优先事项并努力实现目标时间表和指标。团队合作：对活动和待办事项有全球视野，并与中国区域其他部门进行跨部门协作和沟通。每周工作5天Description（岗位描述）As a Customer Service Representative team member, you will:Support guest inquiries via live chat, email and other channels. This role is expected to provide technical support to our client.Generate help center articles, and FAQ.Identify emerging customer trends, suggest process improvements, and share feedback to enhance the customer experience.Coordinate and work cross-functionally to prevent and resolve critical issues.如作为客户服务代表团队成员，您将：通过实时聊天系统（Livechat）、电子邮件和其他渠道承接客户问题咨询。 并且我们会为客户提供有力的技术支持。协助创建或撰写帮助中心文章和常见问题解答。识别新出现的客户画像，提出流程改进建议，并积极反馈以增强客户体验。跨职能协调和工作，以预防和解决关键问题。 Company Values（公司价值观）Striving: be a doer, recycle your pain and self-awareness into purpose and progressionResult: be accountable, deliver outstanding results to embrace value and successEfficiency: be stronger, strengthen your competency through efficiencyTeam: be a collaborator, lead teams to thrive and achieve collective success拼搏：拼搏实干，进步总是源于痛苦与反思。结果：交出让人惊叹的卓越结果，拥抱价值和成功。效率：变得更有效率是赢得竞争力最朴素的办法。组织：成为强大协作能力的人，来引领组织成长进化。Working conditionsThis is a permanent full-time position.这是一个全职职位。