空运大客户专员 Key Account

2. 处理和确认货物订单信息，及时将订单转达给相关操作部门；

Process and confirm shipment orders information，pass the SO to related operation departments in time;

3. 督促操作部追踪货物订单状态，并准时反馈给客户并就订单状态与客户进行沟通；

Supervise operation team to monitor shipment orders status and feedback to customer timely;

4. 为海外办公室和客户提供准确和良好的KPI报告；

Produce accurate KPI report with good performance to overseas office and customers;

5. 及时处理并汇报客户投诉和紧急事件并按照上级指示执行；

Handle and report customers’ complaints, urgent handling case on time according to manager’s order;

6. 准备并完成不时指派的特殊任务；

Prepare ad-hoc assignment and orders from time to time on time;

7. 定期检查账单；

Check-up bills from time to time;

8. 追收账款；

Collect debts regularly;

9. 领导和监督CS的日常工作和任务；

Lead and supervise CS daily operation and tasks;

10. 维护内部和外部关系的发展；

Maintain internal and external relationship development;

11. 作为客户新的咨询和投诉的联络人；

Act as contact point for new enquires and complains;

12. 确保客户满意度；

Ensure customers satisfaction level;

13. 跟踪问题解决，以解决问题为导向；

Tracking record of problem solving and solution oriented;

14. 开发潜在的业务和客户需求；

Develop potential business and needs from customers;

15. 完成直属领导交付的工作。

Complete the job assigned by Line Manager.