Acne Studios店铺副经理-北京三里屯

1. 理解、确认店铺目标并将其分配给个人

Understand, confirm and assign the target to individual

2. 完成店铺销售指标及其他业绩 KPI 目标

Achieve store sales and KPI targets

3. 监督销售服务流程，确保团队能够为客户提供适当的服务

Supervise selling ceremony to ensure store team can provide appropriate service to customers

4. 运用各类报表分析店铺业绩情况

Analyze store performance with different reports

5. 制定并实施店铺行动计划，提高店铺各项 KPI

Initiate and implement store action plan to improve KPI

6. 树立良好的榜样，并在必要时支持现场销售

Set good example and support the on floor selling if necessary

7. 通过店内货品的陈列管理来推动销售

Drive sales throughout store merchandise and VM management

8. 推动核心品类和品牌标志性产品的销售

Pushing the sales of core categories and IVPs

9. 通过参与营销活动来促进销售

Involved in marketing activities to drive sales.

客户服务&客户关系/Customer Service & CRM

1. 遵循公司服务标准，为客户提供卓越体验

Ensure the delivery of superior customer experience by following company service standard

2. 确保团队成员的个人形象符合品牌调性

Ensure the image of the store team is on brand

3. 确保客户信息登记的准确性和完整性

Ensure the accuracy and completeness of customer information registration

4. 监督不同渠道的新客户招募工作

Supervise the recruitment of new customer by different channels

5. 维护和发展现有客户，使其成为忠实的 VIC，例如前 1%的 VIC 和*** VIC

Maintain and develop existing customers to loyal VIC, i.e. ***% and top VIC

6. 制定并实施店铺年度/月度或其他客户关系维护计划

Develop and implement store annual/monthly or ad hoc CRM plan

7. 通过个性化的客户关系维护方法将客户发展到更高级别，以达成店铺目标

Grow customers to higher tiers through personalized CRM approaches and meet store target

8. 根据公司的政策和指引，妥善处理客户投诉

Ensure the customer complaints are properly handled according to company policy

运营/Operation

1. 了解公司政策和程序，并确保在店铺层面能够顺利执行

Understand and ensure the company policy & procedure implementation in store level

2. 确保零售标准运营流程的实施，全面负责店铺运营事务

Ensure retail SOP's implementation and be responsible for the store operation issues in all aspects

3. 全面负责库存管理以支持销售，并保护店铺内的公司财产安全

Be fully responsible for stock management to support sales and ensure company property

4. 安排店铺排班，确保在不同客流情况下安排合理的人手

Arrange store roster to ensure reasonable manpower under different traffic

5. 维护与业主的关系，遵守业主方的运营要求

Maintain the relationship with the landlord and follow landlord's operation requirements

6. 负责店铺行政相关事务，包括财务、维修、裁缝、清洁等

Responsible for store admin related affairs incl. finance, maintenance, tailoring, cleaning, etc.

7. 收集并更新当地竞争品牌的有关信息

Collect and update the company regarding local competitor information

8. 负责店铺的各方面安全

Responsible for store safety

人员管理/People Management

1. 与人力资源部门紧密合作，吸引和招募门店团队人才

Cooperate with HR to attract and recruit talent of store team

2. 负责建设店铺团队和团队内部的任务分配工作

Responsible for building store team and task distribution within the team

3. 按照人力资源指南开展员工绩效管理和人员发展计划

Conduct performance management and people development plan following HR guideline

4. 激励员工保持良好的团队精神并达成团队成果

Motivate the staff to keep good team spirit and deliver results

5. 对店铺员工进行各方面的培训和指导（混合搭配、现场辅导、产品知识等）

Train and coach store staff in all aspects (Mix &Match, field coaching, product knowledge, etc.)

6. 监督并确保店员的日常工作和行为符合公司要求

Supervise and ensure store staff's daily work and behavior aligned with company's requirement

7. 与人力资源部门合作处理员工相关的各类问题

Work with HR to deal with staff issues if any

Store Manager

Are you looking for an opportunity to drive sales and create results in a cutting-edge, global, luxury

fashion-house? We are currently looking for a Store Manager to our Studio.

As Store Manager at Acne Studios you will be responsible for leading the studio in all aspects, from sales

to profit and the brand building activities. You will drive sales, customer care, staff management, display,

administration and inventory control. The Store Manager is responsible for the sales and the result of the

store and reports to the area manager.

Your main responsibilities will be to:

61 Secure that the studio reaches sales targets and delivers a superior customer experience

61 Care for and service our customers in the studio but also through the whole customer cycle to

create sales and loyal customers

61 Ensure that merchandising objects, stock level and operating standards are regularly reviewed

and maintained to maximize sales and handle controllable costs

61 Plan, lead and manage the daily operations in the studio to ensure store productivity, sales and

profitability goals are achieved and exceeded

61 Recruit, train, motivate and develop the team to optimize store performance to reflect the Acne

Studio brand qualities

61 Analyze, follow up and report sales figures and KPIs and proactively plan for and take appropriate

actions based on the results

You will get to work in a global company with an international customer base. You will work closely with

you team to achieve strong results and build a superior customer experience through well-developed

sales and service processes. Every day is unique at Acne Studios and you will practice innovative

problem solving in a high paced and creative environment. You will lead a team with dedicated and

passionate colleagues.

We are looking for you who:

61 Are passionate about fashion, the Acne Studios brand and driving sales and creating results

61 Have a solid and proven background in high-end retail with at least 3 years of experience in store

management and leading a team

61 Have excellent communication skills, with the ability to adapt your communication to fit the

audience and actively use feedback as a leadership tool to foster an open communication

environment

61 Have excellent understanding of analyzing KPIs performance to drive business results

61 Lead by example by being a role model to your team and colleagues and act as an ambassador

for the Acne Studios brand

61 Are dedicated to developing colleagues to secure the right capabilities, and foster the motivation

and growth of people

61 Are structured and well-organized with the ability delegate effectively and take decisions to drive

the business

In the retail business you need to be flexible with working your schedule.

Apply today! We interview candidates continuously. If we find the right candidate the position may be

filled before the last day of application.

We may perform background checks for this position.

Acne Studios is a Swedish fashion house with a multidisciplinary approach and global presence. Founded

in 1996, the focus is on elevated ready-to-wear and accessories. Through founder and Creative Director

Jonny Johansson’s interest in art, photography, music, architecture, and contemporary culture, Acne

Studios has found an alternative path to fashion and creativity. Acne Studios has seen double-digit

growth for most years since its inception with a turnover of >250 EUR million.

Acne Studios operates through own distribution channels and wholesale partners with >60 own stores

worldwide, including flagship stores in Stockholm, Paris, Milan, London, New York City, Los Angeles,

Seoul, Tokyo, and Beijing. Each store has a unique distinctive character, yet with common key design

elements reflecting the Acne Studios brand identity.

The Acne Studios Head Office is located in Stockholm, in a brutalist masterpiece that formerly housed the

Czechoslovakian Embassy. Completely restored to facilitate a fashion school-like atmosphere, the overall

aesthetic is again a reflection of the Acne Studios brand identity, telling the story of its history and global

vision. Acne Studios also operates offices in Paris, New York, Shanghai, and Empoli outside Florence.

Following its ambitious sustainability work and focus on supplier relationships and longevity, Acne Studios

has been independently verified as “Leader” by Fair Wear Foundation for six consecutive years. Acne

Studios is an official member of the Fédération de la Haute Couture et de la Mode since 2013