运维工程师（英语优先）

80Represent the *** stage of escalation for Incidents 80Investigate and diagnose Incidents to restore a failed IT Service as quickly as possible 80Responsible for assigning incidents within a group or division 80Determines if an incident needs to be escalated according to priority and severity of the issue 80Participate in Incident review following major Incidents 80Ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements 80Document troubleshooting steps and service restoration details 80Create and submit knowledge articles 80Provide specialized investigation and diagnosis of all Incidents and Service Requests 80Identify Problems 80Verify resolution with end-users and resolve assigned Incidents 80Escalate Incidents at risk of breaching Service Level Agreement/Operational Level Agreement to the Operations Manager

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