Customer Quality Engineer 客户质量工程师
1.2-1.6万·13薪汕尾市本科不限经验
职位描述
主要职责Essential responsibilities and duties:
通过不断的内外部的沟通和配合，提高公司现场的质量水平，达到公司的质量目标和要求（如PPM，权数等等）。Through continuous communication and cooperation, improve the quality level on site and achieve the company's quality objectives and requirements (such as PPM, weight, etc.).
从项目的阶段4结束后到生产结束, 针对每一个质量缺陷向顾客描述问题和解决问题的行动计划。From the end of phase 4 of the project to the end of production, describes the problem to the customer and the action plan to resolve the problem for each quality defect.
主要任务The main missions of the role are:
保证工厂质量指标(PPM/质量抱怨、IQS)与顾客跟踪保持一致。
Ensure the plant quality indicators (PPM/ quality complaints, IQS) are consistent with customer tracking.
通过审核，顾客缺陷的跟踪，审核行动计划 来跟踪顾客的满意或不满意程度。
Track customer satisfaction or dissatisfaction through audits and customer defect tracking and action plan audits.
跟踪质量受影响的事项（客户、产品、实验室等），确保客户与质量部间的沟通。如遇问题，采用QRCI。
Follow up the affected matters (customer, product, lab, etc.) to ensure the communication between customer and quality department. In case of problems, use QRCI.
实施即时围堵政策，通知支持功能部门，建立纠正预防行动计划。
Implement immediate containment policies, notify support functions, and establish corrective and preventive action plans.
参与新项目的设计开发、试制、导入工作，提前对新项目的售后风险进行识别和改善督导。
Participate in the design and development, trial production and import of new projects, identify and supervise the after-sales risks of new projects in advance.
对新项目导入的问题清单进行监督，识别售后风险问题。
Supervise the problem list of the new project and identify the after-sales risks.
参与新项目导入阶段的交付工作。
Participate in the delivery of the new project lead-in phase.
牵头分析售后退回件的分析和行动计划以增加顾客满意度并减少售后费用。
Lead the analysis of returned parts analysis and action plans to increase customer satisfaction and reduce after-sales costs.
向客户提交生产件批准PPAP文件(含SOP后产品和或过程更改时), 获得客户的批准文件。
Submit production approval PPAP documents (including post-sop product and/or process changes) to customer to obtain customer approval documents.
出现质量问题向客户提供整改报告（QRCI、8D报告），追踪起长期改善。
Provide corrective action reports (QRCI, 8D reports) to customers for quality problems, and track long-term improvements
完成上级交代的其他任务。Complete other task assigned by manager.
资格要求Qualifications :
理想候选人的期望/ The ideal candidate will have/be:
教育背景/ Education: 机械工程专业学士或以上Bachelor degree or above in mechanical engineering.
经验/ Experience: 在汽车相关行业有至少2年的质量相关经验；Minimum 2 years quality related experience in automotive industry.
技术和能力/ Skills and competencies:
技术和能力/ Skills and competencies 期望水平/ Expectation
具有团队精神，沟通交流技能，快速问题解决能力. Team player, communication skills, quick problem solving. 良好 Skill
客户关注，以客户为中心CUSTOMER FOCUS 熟练 Talent
PPAP和质量准则 PPAP validation process knowledge ,Quality Basics. 熟练 Talent
使用办公软件，特别是EXCEL、PPT. Office software, especially EXCEL and PPT. 熟练 Talent
使用各类设计软件，如UG、CATIA、CAD等工程软件various design software, such as UG, CATIA, CAD and other engineering software. 良好 Skill
熟悉IATF/16949体系要求等Familiar with IATF/16949 system requirements, etc. 良好 Skill
语言能力/Language: 良好，英语满足工作要求Good, English to meet the work requirements.
通用职责General responsibilities :
能够遵守公司的道德规范、管理规范以及行为准则的相关要求。To comply with the company's code of ethics, the requirements of the relevant management regulations and code of conduct.
能够遵守佛吉亚10个环境要求及ISO45001的相关环境要求。To comply with Faurecia 10 Environmental Attitudes & relative environment requirements of ISO45001.
· 熟悉并掌握IATF16949相关培训课程Familiar with and master IATF16949 related training course
公司期望的行为 Company’s Expected Behaviors
领导力要求（最低要求为熟练）Behaviours in LCM are required (minimum of skilled)
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