Customer Ops Coordinator

PRINCIPAL ACCOUNTABILITIES

1. Checking new orders received in the outlook , enters the orders into SAP and send order confirmation to customers within 48 hours.

Release and handle issues for all assigned order reports/releasing

2. Respond to general email inquiries from all sources within hours of receipt

3. Review customer orders and clarify discrepancies as required.

4. Receive research and resolve queries relating to customer concerns/issues. Assisting with product and pricing information.

5. Monitor outstanding order report to ensure that all orders for assigned accounts are followed up and appropriate action is taken.

6. Communicate with internal departments to quickly resolve any issues that may arise.

7. Assist Sales Managers with product and pricing information and advise them of order status/progress.

8. Resolve requests for credit adjustments.

9. Other duties as assigned.

KNOWLEDGE REQUIREMENT

Although the product knowledge is acquired on-the-job, at least 1-2 years of customer service and on-line system experience is required. This position requires good communication, problem-solving, organizational, and interpersonal skills as well as the ability to handle customers with diplomacy. General computer knowledge is required and knowledge of Word, Excel and Mac is an asset.