售后服务工程师

1. Work closely with sales team to deliver on-site technical support

协同销售部门为客户提供专业现场技术支持；

2. Assist in safety management in service department to eliminate potential hazards.

协助实施本部门的安全生产管理，识别并消除日常安全隐患；

3. Coordinate technical training programs under supervisor's guidance;

协助主管开展员工及客户技术培训;

4. Manage claim parts process from diagnosis, repair to delivery.

负责投诉零件的鉴定、维修及跟踪交付全流程；

5. "Pre-sales product preparation process: Rust removal , accessory installation, etc. 售前产品处理发货前产品的修复准备：除锈、安装、等工作；

6. Continuous advancement in corporate product knowledge system development (including new product studies)。

持续不断深化学习公司各类产品知识（包括新产品）；

7. Working closely with production department and assist when in need.

需要时协助生产部工作；

8. Other work assigned by superiors.

上级交付的其他工作。

Qualifications 任职资格

1. College degree or above in mechanical engineering or related majors

大专及以上学历，机械工程或相关专业背景

2. Minimum 1 year of technical service experience in multinational manufacturing enterprises (mechanical field preferred)

1年以上跨国制造企业技术服务经验（机械领域从业者优先）

3. Frequent business travel required.接受高频出差

4. Long-term commitment to company development 愿意与公司共同长期发展

5. Basic proficiency in English reading, writing, and listening required; candidates with strong English skills is preferred;

具备基础英语读写及听力能力，英语优秀者优先录用；

6. Comprehensive product knowledge + Mechanical drawing literacy + MS Office mastery精通公司产品/熟练解读机械图纸/掌握Office办公软件；

7. Strong communication skills & collaborative mindset

具备优秀的沟通能力与团队协作意识；

8. Structured thinking & logical analysis capability

思路清晰且具备系统性逻辑分析能力；

9. Strict adherence to occupational ethics & confidentiality

严守职业道德准则与商业机密；

10. Compliance with Chinese labor safety regulations & corporate policies, as well as rules and regulations outlined in the employee handbook.

遵守中国法律规定的安全工作标准和相关公司规章制度和员工手册；

公司福利：

1. Comprehensive social insurance and housing fund in full compliance with regulations

足额缴纳五险一金，保障全面

2. Systematic professional training and career development opportunities

专业系统化的培训与发展机会

3. National statutory holidays + weekends off, 8-hour workday

国家法定节假日与双休制度，每天工作8小时

4. Paid annual leave

带薪年休假

5. Festival gift vouchers

节日礼券

6. Holiday gifts

节日礼物

7. Business travel allowance

出差补贴

8. Complimentary lunch provided

提供工作餐

9. High-temperature subsidy during summer

夏季高温补贴

10. Annual health check-up

年度健康体检

11. Annual team events: Spring and Autumn outings, departmental team building, Family Day, Sports Day

年度团队活动：春游、秋游、部门团建、家庭日、运动日

12. Team building subsidy

团建补贴

13. Supplementary commercial insurance

补充商业意外保险

14. Year-round climate-controlled work environment

四季恒温办公环境

15. Long-service award

工龄奖

16. Phone allowance

通讯补贴

17. Birthday gifts and celebrations

生日礼物与庆祝活动

18. Employee shower facilities provided

员工淋浴间提供

19. Purified drinking water system

直饮净化水系统

20. Hot water supply in winter for handwashing

冬季热水洗手供应