日语技术支持工程师

The engineer is responsible for support delivery, working with customers to resolve, complex technical customer issues on the Microsoft Azure Platform. In addition, the engineer will focus on determining technical support scenarios, supportability asks, support workflow adjustments for Azure Identity components; identifying required tools, cloud access, training, processes or capabilities for support to assess issues. Need to closely collaborate with engineering, operations and other CSS engineers.

Specific measurements include achieving the CPE team goals, time to resolution or escalation, enabling a response time similar to competitors; maintaining technical skills through completion of ongoing readiness and new Azure technology training.

The candidate is required to be able to deliver remote proactive service and provide solutions of mission critical issues remotely to WW Microsoft Enterprise Premier Customers with outstanding quality.

Main Responsibilities:

Technical services & Responsiveness

80Drive the communication with the customer to deliver desired solutions in response to customers’ concerns.

80Effective Communication & Collaboration

80Identify the right resource to collaborate with to work toward the final solutions.

80Collaborate with cross-group peers both proactively and reactively.

Operational Precision

80Use appropriate documentation and utilization and / or labor tracking methods to account for time. - Manage and prioritize your workload while keeping team members and management appropriately informed.

Qualifications:

80Bachelor degree in Computer Science, Electronic Engineering or equivalent experience.

80Excellent communication skills, collaboration skills, self-motivation and must have a strong team spirit.

80Must have strong verbal and written Japanese skills;

80A minimum of 1-3 year IT experience and demonstrate aptitude for providing superior customer service in politically charged environment.

80Strong analytical logic thinking.

80Understanding of Microsoft Cloud (Azure/O365) and Windows Server products or other application server product family, especially Microsoft Azure AD,

Education

61 Bachelor or Master Degree in Computer Science, Electronic Engineering or equivalent experience

61 Good Education Background

61 English Skill must be very good

61 If Candidate has coding skill, it will be a plus