外贸助理

1. 工作时间：8小时制 9:00-18:00(午休1H)，周末双休

2. 社会保险：购买五险一金

3. 法定假期：法定节假日、带薪年假、带薪病假、婚假、产假、陪产假、丧假等

4. 员工活动：不定时下午茶、聚餐、年会等

5. 薪酬福利：全勤奖、节假日礼包等，拥有完善的人才盘点及薪酬福利制度

6. 员工培训：老带新模式，岗前培训、在岗培训等

7. 办公环境：环境舒适，交通方便，东湖地铁站步行500米

岗位职责

1.订单处理：协助接收、整理客户订单，核对订单信息的准确性，如产品规格、数量、交货日期等；将订单信息录入系统，确保订单数据的完整性和可追溯性。

2.生产跟进：沟通协调了解订单生产进度，及时反馈生产过程中的问题和异常情况；协助安排产品的检验和包装工作；

3.客户沟通：协助回复客户的咨询和邮件，解答客户关于订单进度、产品信息等方面的疑问；

4.物流跟踪：跟踪货物运输状态，及时反馈货物的运输信息，确保货物按时、安全到达目的地。

5.文件处理：整理和归档外贸业务中的各类文件和单据，如订单合同、商业发票、装箱单等

岗位要求

1. 大专以上学历，英语或国际贸易等专业优先

2. 具备良好的英文读写能力和粤语的基础沟通能力，熟练运用办公软件

3. 具备一定的订单分析及处理能力，良好的客户服务意识

4. 善于沟通，具备独立处理应急事件的能力

5. 有耐心、细心、性格外向开朗、团队合作精神

6. 及时向上级汇报项目进展及最新情况

Job responsibility

1. Order processing: Assist in receiving and sorting customer orders, check the accuracy of order information, such as product specifications, quantity, delivery date, etc.; Enter order information into the system to ensure the integrity and traceability of order data.

2. Production follow-up: communication and coordination to understand the production progress of orders, timely feedback of problems and abnormal conditions in the production process; Assist in arranging product inspection and packaging;

3. Customer communication: Assist in responding to customer inquiries and emails, and answer customers' questions about order progress and product information;

4. Logistics tracking: tracking the transport status of goods, timely feedback of the transport information of goods, to ensure that the goods arrive at the destination on time and safely.

5. Document processing: Sort out and file all kinds of documents and documents in foreign trade business, such as order contracts, commercial invoices, packing lists, etc

Job requirement

1. College degree or above, major in English or international trade is preferred

2. Have good English reading and writing skills and basic communication skills in Cantonese, proficient in office software

3. Have certain order analysis and processing ability, good customer service awareness

4. Good at communication and the ability to deal with emergencies independently

5. Patient, careful, outgoing, team player

6. Timely report project progress and latest situation to superiors