海运操作客服CS

? Control and Monitor cost related to each job.

? Managing budgets, P&L responsibility

? Participate to standardized operational process and monitoring system to complete accurate shipment flow

? Define and follow standard operating procedure, proactively create, manage and monitor the operations function KPI’s

? Coordinate with external & internal stakeholders for any operation work related to each shipment i.e., freight, truck, customs, documentation, billing etc

? Provide reports (tracking, status report etc) to customers as required

? Build good working relation, negotiate, close deals and handle complaints or objections with stakeholders

? Focus to maximize GP to company through upselling and cost management; strengthen the engagement with network and drive value through the network.

? Own recruiting, target setting, coaching and performance monitoring of operation team

? Foster a professional, respectful and welcoming work environment, while maintaining standards for personal and operational excellence.

? Maintain and follow company rules, regulations and Health, Safety and Environmental Standard including Thai law and regulations

? Others responsibilities as assigned by line manager and company requirement

KPI

？ Build dynamic and responsive ops team

？ Customer satisfaction