技术服务主管

-Winning and binding of customer through application-focused technical support and supporting existing customer

Main Areas of Responsibilities and Key Activities

-Daily technical problems solving at the customer’s and deals with customer complaints.

-Ensures daily support for current / new products incl. product changes and consultancy at the customer’s site

-Monitors competitors’ actions locally and feedback timely

-Keeps in touch with customers; holds presentations, makes demonstrations and provide training to customers, dealers and prospects on products and techniques.

-Compiles reports and ensures direct flow of communication to internal units

-New Color Activity, arrangement and handling of the trial for new color. Making efforts to get good result according to team strategy.

-Material Management: Monitor inventories and ensure timely collection of receivables.

-Cooperation with internal department, SCM, lab, production etc.

-New Plant launch and commissioning, achieve the business share target and set up good relationship with new customers.

-Digital tools application on site. (PADIA,DMT,Auroom etc.)

-People management of on-site representatives and outsourcing partners.

-Ensures all activities and processes meet internal and external EHS standards

Job Requirements

-Education: Bachelor or above in chemical-related majors

-Working Experience: at least 5 year relevant working experience (technical service, production, lab or application) in chemical industry (preferably in Coatings industry)

-Technical & Professional Knowledge: knowledge in Coatings process, technical service background is preferred; good command of English; IT user skills