Merchandiser/业务跟单
15-20万/年深圳市本科不限经验
职位描述
About the Role:
We are seeking a detail-oriented and organized Order Processing Officer. The successful candidate will play a key role in ensuring customer orders are processed accurately and efficiently. This position requires strong communication skills, problem-solving abilities, and a commitment to maintaining excellent customer service.
Key Responsibilities:
1. Order Management:
- Accurately process customer orders received via email, phone, or online platforms.
- Verify order details, including product specifications, quantities, pricing, and delivery information.
- Coordinate with the sales and inventory teams to ensure product availability.
2. Coordination and Communication:
- Liaise with warehouse staff to ensure timely order picking, packing, and shipping.
- Communicate with customers regarding order status, delays, or discrepancies.
- Resolve any issues related to orders, including changes, cancellations, or complaints.
3. Data Management:
- Update order records in the company’s database or ERP system.
- Generate and maintain accurate reports on order statuses and performance metrics.
- Ensure compliance with company policies and procedures in order processing.
4.Process Improvement:
- Identify opportunities to streamline the order processing workflow.
Contribute to the development of new strategies to enhance customer satisfaction.
Qualifications and Skills:
- Bachelor’s degree in any feild.
- Prior experience in order processing, logistics, or a similar role is advantageous.
- Proficiency in Microsoft Office (Excel, Word, Outlook).
- Familiarity with order management systems or ERP software.
- Exceptional attention to detail and accuracy.
- Strong organizational and time-management abilities.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a fast-paced environment.
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