Technical Support Engineer (职位编号：HW-01)

1. Technical Support for Detonator Manufacturers

- Troubleshoot and debug production equipment to improve operational efficiency and product quality.

- Analyze production line issues, propose solutions to enhance yield rates, and implement optimization plans.

- Collaborate with R&D and quality teams to address technical challenges and deliver timely resolutions.

2. Training & Support for Blasting Companies

- Conduct on-site and remote training sessions on electronic detonators, blasting systems, and related equipment (e.g., initiation devices).

- Provide clear guidance on safety protocols, operational procedures, and troubleshooting for electronic detonation systems.

- Address technical inquiries during system deployment and usage, ensuring compliance with industry standards.

3. Post-Sales Service & Documentation

- Respond promptly to client requests, diagnose technical issues, and coordinate with internal teams for resolution.

- Prepare detailed service reports, including equipment performance data and improvement recommendations.

- Maintain up-to-date knowledge of product updates, safety regulations, and industry trends.

4. Customer Relationship Management

- Build strong relationships with clients through proactive communication and technical expertise.

- Collect feedback to drive product/service enhancements and share insights with cross-functional teams.

Requirements

- Education: Bachelor’s degree in Electronics Engineering, Mechanical Engineering, Mining Engineering, or related fields.

- Experience:

o 1+ years in technical support roles, preferably in explosives, mining, or industrial equipment sectors.

o Hands-on experience with electronic detonators, blasting systems, or similar industrial technologies is preferred.

- Skills:

o Proficiency in equipment troubleshooting and process optimization.

o Strong ability to deliver technical training and simplify complex concepts.

o Excellent communication skills in English (written and spoken). Mandarin is a plus.

- Travel: Accept over 70% of travel time globally.

- Certifications: Safety certifications (e.g., blasting licenses, ISO standards) are a plus.

Preferred Qualifications

- Familiarity with industrial IoT or smart blasting systems.

- Experience working with cross-cultural teams or international clients.

- Knowledge of French, Arabic, Spanish, Turkish or other languages relevant to key markets.