IQS-Service Engineer (职位编号：14068544)

meet the requiements from customer

- Build good relationship with customers and provide timely response to all

requests from both internal and ex-ternal customers.

Requirements

Education

- College or above degree in industry technology relevant. Major in

mechanical and electrical is preferred

Experience

- 2 years of relevant working experience, prefer on installing,

troubleshooting industrial electronics, machines or computer systems

- Previous Coordinate Measuring Machine installation and troubleshooting

experience is preferred however not required.

- Excellent communication and customer service aptitude is required.

Other skills- Microsoft operating system knowledge is required

- Be able to function independently, be self-motivated and yet be part of a

team.

- Good command of written and spoken English

- Willingness to travel demestic and internationally.

Job Description

Main Tasks

- Work and perform in compliance with company’s regulation and request.

- Demonstrate customer service skills and knowledge with a high level of

passion and dedication.

- Demonstrate strong and efficient ability to learn a skill on Coordinate

Measuring Machines utilizing mechanical and electronic aptitude.

- Provide customer service in field such as machine installation, maintenance

activities, troubleshooting and repair, etc.

- Provides documents activities performed utilizing the required format, such

as service report, technical report, CPO report, etc.

- Develop and maintain relationship with customer to achieve the highest

possible levels of customer satisfac-tion.

- Respond to satisfaction surveys, working to resolve customer care issues.

- Provide timely response to all requests from both internal and external

customers.

- Perform necessary administrative paperwork in complete and accurate manner.

- Solutions oriented with ability to work independently in a high pressure,

fast paced and innovative environ-ment.

- Feedback in time on product quality issues on site, as well as marketing

information to the company.

- Ensure direct reports maintain company-issued test equipment and support

tools.

- Perform other related duties and responsibilities as assigned.