客服主管 CS supervisor

1. Major in International Economics and Trade.

国际经济与贸易专业。

2. Proficient in English.

精通英语。

3. Have abundant management experience in customer service or business merchandising.

对客服工作或业务跟单有丰富的管理经验。

4. Have project management experience.

有项目管理经验。

Responsibilities

工作职责

1. Responsible for customer relationship maintenance, implementation, tracking and feedback.

负责公司客户关系维护、执行、跟踪、反馈。

2. Answer customers' questions, accept customers' comments and suggestions, and propose solutions.

解答客户疑问，受理客户的意见与建议，并提出解决方案。

3. Responsible for customer service department management and training to improve department performance.

负责客服部门管理、培训，提升部门绩效。

4. Responsible for statistics, analysis and reporting of customer feedback information.

负责做好客户反馈信息的统计、分析和汇报。

5. Responsible for all kinds of information collection, record, collation, feedback and timely reporting of important information.

负责各类信息的收集、记录、整理、反馈及重要信息及时上报。

6. Friendly cooperation with various departments of the company, smooth communication between departments.

与公司各部门友好合作，部门之间沟通顺畅。

7. Responsible for the communication and coordination of all aspects of information, and feedback true and accurate information to customers.

负责各环节信息与各方沟通及协调，向客户反馈真实的、准确的信息。